Segn@la

Comune di Firenze

About this app

Segn@la is the app designed to break down communication barriers and make safety a truly universal right. Designed for people who are deaf or have communication difficulties, it allows you to contact the Municipal Police Operations Center in a simple, immediate, and inclusive way.

With Segn@la, sending a report is quick and intuitive: a few guided steps allow you to communicate situations such as accidents with no injuries or illegal parking, without the need for phone calls or complex texts. The experience is designed to be clear, visual, and accessible to everyone.

The app integrates tools designed to truly facilitate communication: intuitive icons, guided tours, and videos in sign language guide the user through every step. You can also share your GPS location and attach photos or videos, providing the Operations Center with precise information for rapid and effective intervention.

With Segn@la, communication doesn't stop once it's sent; users can track the progress of their report, from its initial submission to completion. A transparent system that strengthens trust and brings citizens closer to the institutions.

Secure and reliable, Segn@la guarantees access via digital identity (SPID or CIE), ensuring data protection and controlled use of the service. Integration with the Operations Center systems allows for efficient and traceable management of reports.
Segn@la is more than just an app, but a concrete step towards a more inclusive city, where everyone is heard, understood, and protected.