30.8K reviews
Content rating
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About this app

My Hera is the new app for residential customers of the Hera Group, completely free of charge, through which you can manage all your services anywhere, anytime.

Download it now and log in with the credentials they already use for Online Services if you are a registered user, or create a new account.
Simple and easy to use, the app looks through a home page from which you can access all features:

- Pay your bills online directly and review the archive
- Make self-reading
-'ll be the progress and the details of your consumption
- View map Hera points, your supplies, and the nearest drop-off points to you
- Access the Rifiutologo and Acquologo

You also have the opportunity to keep in touch with us to receive the necessary assistance on contracts and payments, learn about new commercial offers, activate the service for collection of bulky waste, carry environmental messages and alert the emergency services in case of breakage of the water network.
It also organizes the content to your liking and choose independently what to give more evidence.

Check out the all new My Hera!

You have a problem using My Hera?

Write to supportoapp@gruppohera.it
Updated on
Jul 4, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Files and docs and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

30.4K reviews
A Google user
March 13, 2020
Very useful App. It have save me from going to the office all the time with the meter readings.... Very useful and notifies me when ever i am to the readings. I also have the opportunity to see my next bill before it is sent to me at home. I love this App.
13 people found this review helpful
Hatim Shamseldin
March 8, 2022
WATCHOUT they need you to use autolettura "manual entry" or else they'll charge you an estimate big bill. It's not working well, somehow the company can read our gas meters automatically, but yet it plays, they don't put in in receipt and put estimate instead which is irritating and unbearable. It happened first month and a huge bill came that I had to start using the manual entry of readings or otherwise I'd lose money.
13 people found this review helpful
Hera S.p.A.
March 11, 2022
Ciao Hatim Shamseldin per garantirti la corretta assistenza, ti preghiamo di scriverci a supportoapp@gruppohera.it . Grazie Il Team My Hera
Achille Schiavo Campo
September 21, 2023
Good, easy to use
Hera S.p.A.
September 21, 2023
Ciao Achille Schiavo Campo, grazie per averci assegnato 5 stelline. Se dovessi avere bisogno di noi, non esitare a contattarci tramite l'area "Assistenza" dell’App My Hera. Buona serata! Il Team My Hera

What's new

Attività di bug fixing sulla funzionalità dell'autolettura fotografica.