MyOsg

Alessandro Menconi

About this app

MyOsg is the official app for OSG Energia customers: a single login to track your progress with the company, view documentation and progress, receive support, and use digital services related to your system. The goal is to avoid fragmented paths between emails, links, and different portals, with a clear interface on smartphones and tablets.
After logging in with your credentials, you enter a reserved area designed for those who have chosen photovoltaic systems and OSG Energia services: from documentation to operational information, all the way to useful post-installation tools. MyOsg accompanies the customer over time, with sections organized by macro-areas (home and work status, monitoring, documents, services, accounts) so that each function is clearly visible.
The order process is presented transparently, aligned with the typical phases of the work cycle (documentation, authorizations, design, organization, construction site, installation). This way, you better understand where you are in the process, reducing uncertainty and repetitive requests, using customer-oriented language.
The documents and checklist section simplifies onboarding: upload files, understand what's missing, and complete the steps in order. A guided flow reduces common errors (inappropriate format, incomplete attachments) and speeds up processing thanks to more organized communication between you and the OSG Energia team.
With the system operational, when services allow it, you can consult monitoring data in a concise and readable format even if you're not a technician: contextualized values ​​and graphs, with messages explaining what you're looking at. If some data integrations are unavailable, the app still maintains clear behavior, without leaving screens unexplained.
Support allows you to open requests, describe the problem, and track the status of reports in a single place, more traceable than informal channels. Resume the conversation whenever you want, without reconnecting with different tools.
The "Refer a Friend" program offers a simple flow for reporting a contact interested in a consultation. Where provided by the company program, you'll also find points, a rewards store, and coupon management, with clear paths for consulting the catalog, rules, and request status.
For complementary services (e.g., maintenance), the app can include forms for data and quotes, with guided steps and, where integrated, payments through recognized providers, in compliance with security best practices.
The experience is designed for everyday, one-touch use: quick checks and navigation that reduces the need to tap to return to the most frequently used functions. Graphics consistent with OSG Energia, readability on the go and in variable lighting conditions.
Security and privacy: authenticated access to your profile data. We recommend protecting your credentials, using your device's biometric access if available, and updating the app for corrections and improvements. Regulatory information and data processing can be found on the official OSG Energia website.
MyOsg supports contracts, official communications, and guidance from field professionals: it doesn't replace them, but offers a stable and updatable digital channel to stay aligned with your journey, reduce operational friction, and seamlessly access the services OSG Energia offers its customers.
The app covers multiple phases: documents, installation, and post-installation. The screens show what you need now, with fewer unnecessary steps. Referrals, points, and coupons have dedicated sections with clear rules.
Update MyOsg from your store: new versions bring fixes, stability, and ongoing updates, without complex manual procedures.
Download the app only from official stores. Integrate MyOsg with official OSG Energia communications.