アフラック　ご契約者様専用アプリ

アフラック生命保険株式会社

About this app

[Request to Reset Biometric Authentication]
As a result of this update, you will need to reset your biometric authentication.
We apologize for the inconvenience, but please log in using "Login with ID" and set up biometric authentication.
If you have forgotten your login ID or password, please reset it by visiting the "Login FAQ" section of the web browser version of "Aflac Yorisou Net."

[Apology and Service Recovery Notice]
The following issues have been resolved and the service is now operational as of Wednesday, February 4th.
We sincerely apologize for any inconvenience caused to our customers.
- Unable to install the "Aflac Policyholder App" on devices running Android 14 or later.
- Unable to log in to the app even though a screen lock has been set, as the message "Screen lock not set" appears.


1. You can check the details of your insurance policy.
2. You can perform various procedures, such as changing your address or phone number, filing benefit claims, applying for credit card payments, and changing your card.
3. You can apply for a life insurance premium deduction certificate* and insurance policy reissue.
*Applications are only accepted from September to March of the following year.


- You can log in to the app using your login ID and password for the "Aflac Policyholder Website." (*)
- After logging in, you can set up biometric authentication, and thereafter log in using fingerprint, facial recognition, or other biometric authentication.
*If you have not registered for the policyholder website, you can register from within the app.


This app is linked to the online policyholder website, so some features are limited outside of the following hours.

Monday: 8:00 - 23:30
Tuesday - Saturday: 1:00 - 23:30
Sunday: 1:00 - 21:00
(However, the app opens at 8:00 the day after a holiday.)


Google Chrome (latest version)

What’s new

軽微な修正を行いました。