*For members who cannot update the app (latest app version: 6.10.5), please check.
Deleting the Google Play Store cache may resolve the issue.
Please refer to the following for how to delete the cache.
Clear Play Store cache and data
1. Open your device's Settings app.
2. Tap Apps & notifications > App info or See all apps.
3. Tap Google Play Store.
4. Tap Storage > Clear Cache.
5. Tap Clear storage > Clear all data > OK.
Rakuten Card Official App "Rakuten Card App"
◎ Easy and safe login with fingerprint or face recognition
◎ You can check your usage details anytime, anywhere
◎ You can always check campaigns and point UP (Rakuten Card Point Plus) information
◎ Easy access to member services
◎ Easy confirmation of total points, notifications, and service registration status
Confirmation of billing amount, withdrawal account, service usage status, etc.
Adjustment of usage details, payment, etc.
Rakuten Card campaign introduction, entry, etc.
・Point UP (Rakuten Card Point Plus)
Introduction of Rakuten Card Point UP (Rakuten Card Point Plus)
Check your available balance, access Rakuten Group financial services, set up apps, etc.
・ Display Rakuten Pay and Rakuten Point barcodes with one tap
・"Visualization" of monthly income and expenditure in an easy-to-understand manner with the household account book function
・Important notifications can be easily understood from the message box on the home screen.
・If you do not have a Rakuten card, enter the link below into your browser or search for "Rakuten card".
・This app can be used by anyone who is a member of Rakuten Card and who is registered with Rakuten e-NAVI, an online service exclusively for Rakuten Card members.
・Members who have set a second password on Rakuten e-NAVI will also need to enter the second password when logging into the app.
・The date of use may differ from the actual date of use depending on the participating store.
・You cannot save the second and subsequent payments for equal installment payments, two-time bonus payments, and two-time bonus payments.
・If you forget the application lock passcode, please delete the app and reinstall it.
- If you delete the app, all the details of the household account book will also be deleted.
・Rakuten Card App official page is here
You can also check from "Settings" → "App information" → "How to use" in the app.