my 楽天モバイル

28.1K reviews
Content rating
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About this app

[Main functions]

■ Check data usage
You can see the remaining amount of data and the usage status in a graph at a glance.
You can also check the daily data usage and call/SMS communication charges.

■ Confirmation of usage charges
You can check monthly usage charges, payment status, and usage details.
You can also set Rakuten Points to be used for monthly payments.

■Confirm/change contract plan details
Optional services can be added or changed. In addition, procedures such as SIM replacement in case of theft or loss can be performed from the app.

■ Support
From customer support, you can search for your problem by category selection or keyword search.
If you have a problem, you can ask a question from the chat consultation.
* Chat consultation may take time to reply depending on the congestion situation. Please note.

[Other recommended functions]

・SNS share function
・Rakuten point usage settings
・Change settings for Easy Mail
・Communication speed measurement
・ Various procedures (SIM exchange, transfer to another company (MNP), suspension of use, cancellation)
・Carrier billing
・Confirm usage details
・Setting and changing payment methods
・Purchase of products and accessories
・Confirmation of application history
・Setting and changing policyholder information
・ AI simple identity verification (eKYC)

▼ About the solution when the application cannot be updated
Please check the link below

▼About my Rakuten mobile app

▼Frequently Asked Questions
Please check the customer support page below
Updated on
Feb 17, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 3 others
This app may collect these data types
Personal info and Financial info
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

26.9K reviews
James Ellis Middleton
October 27, 2021
Before using the app you must update. It's very inconvenient. It's almost dangerous. I would hate to have to make an emergency phone call with this. I don't mind updating an app. But it should not update until Wi-Fi is available. Also as with other reviewers there should be some basic translation or the ability to translate with Google Translate.
48 people found this review helpful
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Ryan Brossart
April 26, 2023
This is not a review of the app, but moreso the service of Rakuten mobile itself. The service is fantastic anywhere above ground, but where it extremely lacks is anywhere underground (metro) or thick walls. I take the metro everyday to work and 80% of the commute is underground so this is unacceptable. If they want to keep my service they need to remedy this with high priority otherwise as a paying customer I will take my hard earned cash to another provider. Time is ticking!
5 people found this review helpful
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Shannon Jacobs
October 29, 2021
Rakuten has pretensions of being an international company, but God save you if your Japanese isn't highly fluent. I've been a customer of Rakuten Mobile for over a year, and the support has always been abysmal, even when my Japanese was sufficient to make the problem clear. This app has never helped. But I can't give it one star because it hasn't actually blown up the phone.
29 people found this review helpful
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What's new

・my 楽天モバイルで「Rakuten Turbo」をより便利にご利用いただけるよう機能を追加しました。

お客さまの声を元に日々改善してまいります。今後ともmy 楽天モバイルをよろしくお願いいたします。