my 楽天モバイル

Rakuten Mobile, INC.

About this app

[Main functions]

■ Check data usage
You can see the remaining amount of data and the usage status in a graph at a glance.
You can also check the daily data usage and call/SMS communication charges.

■ Confirmation of usage charges
You can check monthly usage charges, payment status, and usage details.
You can also set Rakuten Points to be used for monthly payments.

■Confirm/change contract plan details
Optional services can be added or changed. In addition, procedures such as SIM replacement in case of theft or loss can be performed from the app.

■ Support
From customer support, you can search for your problem by category selection or keyword search.
If you have a problem, you can ask a question from the chat consultation.
* Chat consultation may take time to reply depending on the congestion situation. Please note.



[Other recommended functions]

・SNS share function
・Rakuten point usage settings
・Change settings for Easy Mail
・Communication speed measurement
・ Various procedures (SIM exchange, transfer to another company (MNP), suspension of use, cancellation)
・Carrier billing
・Confirm usage details
・Setting and changing payment methods
・Purchase of products and accessories
・Confirmation of application history
・Setting and changing policyholder information
・ AI simple identity verification (eKYC)


▼ About the solution when the application cannot be updated
Please check the link below
https://r10.to/hwbb7R

▼About my Rakuten mobile app
https://network.mobile.rakuten.co.jp/guide/my-rakuten-mobile/

▼Frequently Asked Questions
Please check the customer support page below
https://network.mobile.rakuten.co.jp/support/

Ratings and reviews

the worst experience I've had applying for something. the site is broken, pressing on an input box opens a random page, the upload document feature is a legacy version that doesn't work and it times out if you have slow internet. this app is even worse: if you make a mistake then you're screwed. you can't update your address because it's under review despite the review being rejected and requesting you to update your address. book a slot at a shop instead despite the two week waiting time.

Confusing interface. On the homepage, it says I need to complete my MNP, when I just did and even saw the completion page. But when I go to details of the order history it says the MNP application was successful and just need to wait for the delivery confirmation due the availability of SIM cards. Which is it really? The company perpetually hires engineers and creatives and your UI is just terrible. It's almost like everyone's just slacking there. Come on, do a better job. Disappointing.

trashiest carrier in japan. you cant even play a proper video with good resolution .5g is just for fun, it dissapear for just a seccond :))

What’s new

・アプリから「最強青春プログラム」「最強こどもプログラム」に参加できるようになりました。
・ホーム画面から簡単に紹介用QRコードを表示できるようになりました。ぜひ楽天モバイルをご家族やお友達にご紹介ください。

お客さまの声を元に日々改善してまいります。今後ともmy 楽天モバイルをよろしくお願いいたします。