my 楽天モバイル

Rakuten Mobile, INC.

About this app

[Main functions]

■ Confirming the line area being connected
You can check whether you are connected to a Rakuten line or a partner line.

■ Check data usage
You can see the remaining amount of data and the usage status in a graph at a glance.
You can also check data usage by Rakuten line/partner line/day, and call/SMS communication charges.

■ Confirmation of usage charges
You can check monthly usage charges, payment status, and usage details.
You can also set Rakuten Points to be used for monthly payments.

■Confirm/change contract plan details
Optional services can be added or changed. In addition, procedures such as SIM replacement in case of theft or loss can be performed from the app.

■ Support
From customer support, you can search for your problem by category selection or keyword search.
If you have a problem, you can ask a question from the chat consultation.
* Chat consultation may take time to reply depending on the congestion situation. Please note.



[Other recommended functions]

・SNS share function
・High speed data mode
・Rakuten point usage settings
・Change settings for Easy Mail
・Communication speed measurement
・ Various procedures (SIM exchange, MNP transfer to other companies, suspension of use, cancellation)
・Carrier billing
・Confirm usage details
・Setting and changing payment methods
・Purchase of products and accessories
・Confirmation of application history
・Setting and changing policyholder information
・ AI simple identity verification (eKYC)


▼ About the solution when the application cannot be updated
Please check the link below
https://r10.to/hwbb7R

▼About my Rakuten mobile app
https://network.mobile.rakuten.co.jp/guide/my-rakuten-mobile/

▼Frequently Asked Questions
Please check the customer support page below
https://network.mobile.rakuten.co.jp/support/

Ratings and reviews

Ask too much personal information and always pop up useless ads, even for a paid user. Besides, the VO quality is so bad that any other prepaid sim card is way better

Disappointed, very disappointed with Rakuten Mobile... I bought a wifi pocket 2c using the app and when I finish and make the full payment using a credit card a error occured asking me to fix my details and send again a picture of my documents again and again 3 times... In the end I managed to fix my details, but the app ask me to choose again what plan I want and device... I choose again but is like a new order and I didn't finish because I already order and pay. Today I received only the SIM

App works fine first time. From 2nd time, it's stuck on splash screen and never gets past that. What a waste of investment.

What's new

軽微な機能修正を行いました。

お客さまの声を元に日々改善してまいります。今後ともmy 楽天モバイルをよろしくお願いいたします。