■ Confirming the line area being connected
You can check whether you are connected to a Rakuten line or a partner line.
■ Check data usage
You can see the remaining amount of data and the usage status in a graph at a glance.
You can also check data usage by Rakuten line/partner line/day, and call/SMS communication charges.
■ Confirmation of usage charges
You can check monthly usage charges, payment status, and usage details.
You can also set Rakuten Points to be used for monthly payments.
■Confirm/change contract plan details
Optional services can be added or changed. In addition, procedures such as SIM replacement in case of theft or loss can be performed from the app.
From customer support, you can search for your problem by category selection or keyword search.
If you have a problem, you can ask a question from the chat consultation.
* Chat consultation may take time to reply depending on the congestion situation. Please note.
[Other recommended functions]
・SNS share function
・High speed data mode
・Rakuten point usage settings
・Change settings for Easy Mail
・Communication speed measurement
・ Various procedures (SIM exchange, MNP transfer to other companies, suspension of use, cancellation)
・Confirm usage details
・Setting and changing payment methods
・Purchase of products and accessories
・Confirmation of application history
・Setting and changing policyholder information
・ AI simple identity verification (eKYC)
▼ About the solution when the application cannot be updated
Please check the link below
▼About my Rakuten mobile app
▼Frequently Asked Questions
Please check the customer support page below