To your sony
Discover how to use it and find the support you want now.
We will deliver the usage contents of the registered products at any time.
You can browse the instruction manual and chat with us smoothly.
After purchasing a Sony product, if you register for support (product registration), we will deliver "mastery content" and "update information" dedicated to your product in a timely manner *. Whether you're looking for a new product, looking up information in the Sony store, or having trouble using it, you can quickly find useful information.
■ Deliver information for mastering the product to your hands
Immediately after purchase, we will deliver the basic usage of the purchased product and recommended usage methods in a special article. We will also send you product update information in a timely manner. *
■ You can find what you want to know anytime, anywhere!
For example, if you are uncertain about how to set the camera while traveling, the instruction manual (web version) will solve it immediately. You can also do a "word search" so you can quickly find the information you are looking for.
■ For product consultation, either LINE or chat!
You can feel free to contact us via LINE or chat from the "Consult about products" button.
■ Easy repair application with the app
If the product is registered for support, you can apply for repair on the app as it is.
* For some products such as Xperia and PlayStation, please contact us from the dedicated window.
■ Product registration is easy and hassle-free!
Simply scan the barcode on the product package with your smartphone to complete registration. We will send you information about your products.
■ New products, feature articles, campaign information, Sony's latest information, all with one app
For example, we will send you various information about Sony, such as α events and BRAVIA campaigns. You can narrow down by product category and browse only your favorite product information.
■ Timely delivery of information on Sony stores near you!
If you register for "My Store", you will receive information on campaigns and events at Sony stores that you always go to, as well as information on special product experience sessions. You can "clip" the information you are interested in so that you can read it back at any time.
■ Collect all your shopping information in the app!
With this app, you can centrally manage Sony store purchase history and information necessary for future shopping.
・ Sony store purchase history ・ Sony points owned ・ Coupons owned ・ Shopping vouchers owned
・ Check-in code ・ Sony store directly managed store event application confirmation, etc.
* Some products only
[For customers using versions earlier than My Sony App Ver 2.0.0]
The following information will not be carried over to My Sony App Ver 2.0.0.
・ My store registration information
・ Notice information
・ Sign-in information