My Sony

Sony Marketing Inc.

About this app

We will deliver content on how to use registered products from time to time.
You can easily view the instruction manual and receive chat consultations right at your fingertips.
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After purchasing a Sony product, if you register for support (product registration), we will provide you with timely content on how to use your product and update information*. Whether you're looking for a new product, looking up information on the Sony Store, or having trouble using it, you can quickly find useful information.
 
■Delivering information on how to use the product to your fingertips
Immediately after purchase, you will receive a special article on the basic usage and recommended ways to use your purchased product. We also deliver product update information in a timely manner. *
 
■You can search for what you want to know anytime, anywhere, right at your fingertips!
For example, if you get confused about how to set up your camera while traveling, you can quickly find a solution using the instruction manual (web version). You can also do a word search, so you can quickly find the information you are looking for.
 
■For product-related consultations, please use LINE or chat!
You can easily consult us via LINE or chat by clicking the "Consult about the product" button.
 
■Easy repair application via app
If the product is registered for support, you can apply for repair directly on the app.
*For some products such as Xperia and PlayStation, please contact the dedicated contact point.
*Products purchased outside the Sony Store require support registration and purchase information registration.
 
■Product registration is easy and hassle-free!
Simply take a photo of the product package barcode and upload it to complete registration. We will provide you with information about the products you own.
 
■ New products, special articles, campaign information, and the latest Sony information all available in one app.
For example, we deliver a variety of information about Sony from time to time, such as α events and BRAVIA campaigns. You can filter by product category and view only the product information of your choice.

What’s new

【サポート製品登録機能の改善】
バーコード読み取り方法を改善し、シリアルナンバーも自動で取得できるようになりました。
レシート画像をアップロードするだけで、購入情報の入力ができるようになりました。

【無償保証期間管理サービスの追加】
製品詳細ページおよび修理申し込み時に、無償保証期間を確認できるようになりました。
※v3.5.0以降のアプリで製品登録、もしくは登録済みの製品に情報を追加して更新した場合