チャコマプラス

Devotion Co., Ltd.

About this app

【Main Features】

■ Customer Chat Support
- Real-time reception of chat inquiries from website visitors
- Seamless switching from AI automated responses to operator support
- Rapid responses utilizing pre-defined phrases (snippets) and AI response suggestions
- Visual support through attachments of images, PDFs, and document files

■ Push Notifications
- Instant notification of new messages and operator connection requests
- Direct transition to the relevant chat session with a notification tap
- Supports background reception

■ Security
- Secure login using biometric authentication (fingerprint/facial recognition)
- JWT authentication + tenant-specific data isolation
- Encrypted communication using TLS

■ Customer Management
- View and edit customer profiles
- Organize response history with tags and notes
- Assign and hand over sessions to operators

■ Team Collaboration
- Shared support among multiple operators
- Team member settings by administrators
- Automatic response mode switching according to business hours

■ Business Analysis
- View Customer Satisfaction Ratings (CSAT)
- Search and filter response history

■ In-Chat Payment (For Commerce Plan Contracted Businesses)
• View history of in-chat payment sessions
• Instant issuance of qualified invoices and receipts (PDF)
• Refund processing and issuance of revised qualified invoices

[Usage Requirements]

This app is exclusively for operators (administrators or staff) belonging to businesses (tenants) that have already implemented Chacoma Plus. It cannot be used as a standalone application. A tenant contract and a dedicated operator account are required.

[Login Method]

1. Enter the tenant ID issued by your business.
2. Log in with your registered email address and password.
3. After your first login, enable biometric authentication to skip subsequent logins.

[Support]

• Official Website: https://chat.select-data.info
• Contracts and Inquiries: Devotion Co., Ltd.

[Privacy Policy]

Customer information and conversation content are under the management of the contracted business (tenant). This app displays information to the extent necessary for business operations, but does not persist data other than authentication information on your device. Please refer to our privacy policy for details.