HELLO CYCLING - シェアサイクル

3.5
9.51K reviews
500K+
Downloads
Content rating
Everyone
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About this app

HELLO CYCLING, where bicycle sharing is available at over 8,000 locations nationwide!
Why not try using Hello Cycling, which has "electrically assisted bicycles" that can be used comfortably in a variety of situations, from daily life to sightseeing?

[Features of HELLO CYCLING]
・As it is an electric assist bicycle, it is very comfortable to move around.
・You can easily rent a bicycle and reserve a place to return it from your current location using the app.
- Rentals are available for 30 minutes, making it convenient for short trips.
(Depending on the area, there may be a mixture of bicycles with different hourly rates. Please check the bicycle usage fee on the app.)
・You can reserve multiple electrically assisted bicycles with one account.
Available shared cycling services: daicahri/Bell sharing/SHONAN PEDAL/MY BIKE/Kantetsu Pedal/Mitochari/MaaS Cycle/SUNAUTUS MOBILITY ) / Harenohi Cycle / PULCLE / Izunaka Sharing / Surugano Cycle / NKPEDAL / CYCY / Hi!Cycling / Ballooners Cycle / Mixture etc.
・If you register your IC card, you can easily lend out items from the app without making a reservation.

[Usage scene of HELLO CYCLING]
- For shopping in the neighborhood or for short trips.
- For commuting to work or school, and daily transportation.
・For leisure, traveling to sightseeing destinations, and making memories.
・For transportation in case of emergency such as railway suspension or disaster.

[How to use]
1. First, register as a member! There are no monthly fees associated with membership registration. Complete in as little as 1 minute!
You can also register an account with your email address, Apple, Facebook, or Yahoo! JAPAN ID.
2. Find HELLO CYCLING stations nationwide
After registering as a free member, launch the app, find a nearby station from the area you want to use, and reserve a bicycle.
3. Head to the station and unlock your bike
Check the reserved vehicle number on the app and press the button on the app. Alternatively, enter the 4-digit PIN number issued by your bicycle's vehicle number to unlock the bicycle and start sharing the bicycle.
4. Ride comfortably to your destination as it is an electric assist bicycle!
Available from 130 yen/30 minutes.
(Depending on the area, there may be a mixture of bicycles with different hourly rates. Please check the bicycle usage fee on the app.)
5. Return the bicycle at a nearby station
Return the bicycle to the station you wish to return it to and lock it manually.
Press the "RETURN" button on the key installed on the bicycle to return it. Alternatively, press the "RETURN" button on the operation panel, press "1" (YES) and you're done!

[Payment method]
・PayPay
·credit card
・Carrier payment (NTT Docomo, au, Softbank)
・Yahoo! Wallet
・WebMoney
Please check the official website or app for other payment methods.

[Precautions for use]
・Please be sure to read the terms of use before use.
・This application uses the location information and Bluetooth function of your device.
・Pricing plans vary depending on the area.
・If you rent a bicycle without a reservation, please note that there may not always be a bicycle at the station you want to rent.
Updated on
May 29, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Financial info and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.5
9.41K reviews
W M
December 28, 2023
a four star because you can't just leave the bike anywhere it had to be at the drop off locations and if it's full you have to waste time finding another and walk too far. I suggest that you allow users to drop it off anywhere and you can charge them extra for the convenience. I literally walked as far as I rode just to return the bike. for this I give it a 3 star not 4. plus if you rent with a friend, the friend has to drop it off at a different location adding more waste of time.
2 people found this review helpful
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OPENSTREET CO.,LTD.
January 11, 2024
W M様 HELLO CYCLINGをご利用いただきありがとうございます。 この度はご意見をいただき大変恐縮です。 お客様のご利用が特定の時間帯やエリアに集中しますと、ステーションごとに自転車台数の偏りが発生いたします。 そのような場合、ステーションを巡回し、再配置に努めておりますが、行き届いていないとのことで、誠に心苦しい限りでございます。 偏りに関して具体的な地域やステーション名をお伺いしたく、以下の窓口までご連絡いただけますと幸いです。 <HELLO CYCLINGサポート窓口> customersupport@hellocycling.jp 今後ともHELLO CYCLINGをよろしくお願いいたします。
Kris Jay
May 1, 2024
Same problem a WM posted, too many bikes so you cannot return without pedaling 20mins to another town, then taking train back. I have tried unsuccessfully for over a year to get them to fix it. They are not motivated to because they can charge for a full day, 3600 yen when you have to wait for a slot to return. The solution is to automatically reserve for 2hr at the takeout location such that no one can jump in and take the spot for your bike. Then let me cancel it or change.
1 person found this review helpful
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OPENSTREET CO.,LTD.
May 1, 2024
Kris Jay様 HELLO CYCLINGをご利用いただきありがとうございます。 この度はご意見をいただき大変恐縮です。 お客様のご利用が特定の時間帯やエリアに集中しますと、ステーションごとに自転車台数の偏りが発生いたします。 そのような場合、ステーションを巡回し、再配置に努めておりますが、行き届いていないとのことで、誠に心苦しい限りでございます。 偏りに関して具体的な地域やステーション名をお伺いしたく、以下の窓口までご連絡いただけますと幸いです。 <HELLO CYCLINGサポート窓口> customersupport@hellocycling.jp 今後ともHELLO CYCLINGをよろしくお願いいたします。
Charlotte Nash
April 2, 2024
App allows choice of foreign phone numbers but won't send SMS to a +61 number. Waste of time and cost in letting my phone roam to receive SMS. Other texts come through fine but this app does not.
2 people found this review helpful
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OPENSTREET CO.,LTD.
April 11, 2024
Charlotte Nash様 HELLO CYCLINGをご利用いただきありがとうございます。 この度はご意見をいただき大変恐縮です。 本件に関して詳しくお伺いしたく、以下の窓口までご連絡いただけますと幸いです。 <HELLO CYCLINGサポート窓口> customersupport@hellocycling.jp 今後ともHELLO CYCLINGをよろしくお願いいたします。

What's new

いつもご利用いただきありがとうございます。
今回のアップデートでは下記の改善を行いました。

・軽微な改善を行いました。

今後ともHELLO CYCLINGをよろしくお願いいたします。