coco - 店舗現場のコミュニケーションアプリ

株式会社coco

About this app

*This app is for store staff who have a contract with the AI ​​customer service platform "coco".

■ What is coco?
coco is an AI customer service platform that supports the creation of the No. 1 store in the region.

It makes customer service using LINE, SMS, and email faster, more reliable, and simpler.

It reduces the burden on on-site staff while supporting increased sales and customer satisfaction.

■ What you can do with this app

The coco app is designed to streamline communication operations at the store level.

The following functions are mainly available:

・Message management with customers

・Text generation support by an AI assistant

・Recording of business negotiations and customer service conversations

・Transcription confirmation of recorded data

・Checking received messages and response status

■ Features of coco

1. Message management without oversights

Manage customer communications received via LINE and SMS in one place. It's easy to understand who is in charge and the response status, preventing missed responses.

2. AI assistant supports text creation

No complex instructions are required. AI assistants support the creation of replies and announcements, streamlining daily customer interactions.

3. Record and review business negotiations and customer service conversations
Record business negotiations and customer service conversations and review them via transcript. Review and sharing are also smooth.

4. Simple design for on-site use
We prioritize user-friendly and intuitive operation. Even those unfamiliar with IT tools can use it with confidence.

■ Recommended for stores that:

・Want to reduce omissions and errors in customer service

・Want to create replies faster

・Want to easily review and share business negotiation content

・Want to streamline information sharing within the store

For more details, please visit the website below.

https://lp.cocoreview.com