
ben kigera
started saving for a phone but got the cash and just went ahead and got the phone from the shop (with other items at patabay) and I thought now let me withdraw the cash ... I CAN'T, NO, NO PROVISION FOR THAT ON THE APP ... CAN'T REACH OUT TO CUSTOMER CARE. CANT GET A VOUCHER. MONEY LOST !
6 people found this review helpful
FlexiTech Group Limited
February 23, 2026
Hello, your money is not lost. Kindly send us your number via WhatsApp on 0719 725 060. Refunds take up to 48 working hours.

Cosmas Mang'era
my experience is awesome there services i can give 9/10 , phone call wise 8/10 guest relations 10/10 and always there to help more so calling to check on their clients. thank you very much I will always choose you
4 people found this review helpful
FlexiTech Group Limited
February 2, 2026
It is delightful to hear such positive words and it’s always a pleasure to serve our users.

Babu SirbabuTM
Customer Service is really wanting. When you sign up for an item, you provide your address. It beats logic that after you finish paying for the item, you have to literally call customer care and beg for delivery of the item? It's boring!
FlexiTech Group Limited
January 15, 2026
We understand this can be frustrating. We are working towards making this better. We would appreciate it if you could send us the details at sales@flexpay.co.ke.