MyPower

2.4
1.77K reviews
1M+
Downloads
Content rating
Everyone
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About this app

The Kenya Power App allows you to access a wide array of services including bill enquiries, prepaid meter enquiries, power quality reports and interaction with the customer care team.

Key Features include:
Postpaid services
• Bill balance request
• E-bill registration
• Submission of meter readings
• Billing complaints & suggestions
Prepaid services
• Prepaid token purchase
• Last token inquiry
• Prepaid meter complaints & suggestions
Power quality reports
• Power failure reporting
• Outage maps
• Scheduled power interruptions
• Other power quality complaints and suggestions
Kenya Power employee authentication with Jua for sure
Updated on
Jun 5, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Files and docs
This app may collect these data types
Personal info, Messages, and Files and docs
Data is encrypted in transit

Ratings and reviews

2.4
1.75K reviews
A Google user
August 23, 2019
Every time I try to login the app with my username and password. It shows me the error "you have entered an invalid username or password" before it used to be fine. Visited the nearest kplc off and I was told system issues, and to keep on trying after some time. Is there any support team from kplc who can assist me on this. If there is some one good, if not then this app is useless for me
177 people found this review helpful
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Ken Agallo
March 14, 2023
Good app, albeit with a few hitches (doesn't load on first tap, and remains on 'loading' screen... Also there should be an option to activate notification for scheduled power interruptions for those interested in getting such crucial info to download and check areas to be affected.... It would be a nice addition to the app...
74 people found this review helpful
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Steve Kinyua
August 6, 2022
Trying to register a new account and it's virtually impossible. A check on the ratings shows that it's been a problem since 2019 and Kenya Power have done nothing. I tried the app at their offices, it failed. I was referred to an EXPERT outside the organisation; it failed. For new account application, just DON'T USE the app; I repeat, DON'T USE the app for new account applications. Just go the manual way
126 people found this review helpful
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What's new

-Prompts Updates When New Version is Available
-Solved Errors When Uploading Self-reading Photos
-Saving of Usernames

App support