Callmate is a dedicated customer center for business owners that answers calls on your behalf. An ARS created by the owner first guides incoming calls to the 050 main number, and only calls requiring a response are forwarded to the owner's mobile phone.
■ Customize Your Own ARS
• Create the menu items your store needs, from basic information like business hours, location, and parking to reservation inquiries, group seating, and takeout orders.
• You can customize the guidance messages to your liking. Simply typing them will automatically convert them into natural-sounding voice prompts.
• You can ensure customers hear today's announcements, such as ingredients running out or temporary closures, first thing.
■ A New Phone That Knows Your Customers
• The moment a call comes in, the screen displays the customer's contact number (which media they saw and which number they are), a summary of past calls, and your notes.
• You can answer with a pre-prepared opening phrase.
■ AI Handles Calls
• When a call ends, a one-line summary and detailed information are automatically saved. (Call summaries are generated within the monthly allowance limits for each rate plan.)
• Recordings and customer logs accumulate neatly, so you never have to ask about reservation details again.
■ Don't lose customers even when you're away
• For missed calls, a pre-written message from the owner takes over the response instead of a voicemail.
• By explaining the reason for the missed call and promising to contact you later, customers who might have hung up in disappointment become eager customers.
■ Call Tracking — Use numbers, not guesswork, for advertising costs
• If you set different 050 numbers for each advertising medium, you can see in numbers which advertisement the caller saw.
• Compare call volumes by medium at a glance and spend next month's advertising budget only on what works.
■ The atmosphere of your store over the phone
• Decorate your ringtone with music by season, time of year, or genre, and play announcements about events or new menu items while the caller waits for a connection.
■ Keep your personal number private
• If you use a 050 main number, your mobile phone number is never exposed anywhere.
** Recommended for Business Owners like you:
Restaurants, Cafes, Hair Salons, Nail Salons, Academies, Tutoring, Gyms, Pilates, Real Estate, Shopping Malls — All business owners who work over the phone.
User Guide
• Sign up with a Callmate account to receive a 050 representative number.
• This is a receiving-only service. Outgoing calls from the app are not supported.
• Microphone permission is used only for transmitting voice during incoming calls.
Contact Us
• You can contact us at any time via Settings > Customer Center in the app.
• Website: www.callmate.co.kr
A dedicated customer center for business owners to answer store calls on their behalf. 050 Main Number · Customizable ARS · Call Summary