九電ecoアプリ

KYUSHU ELECTRIC POWER CO., INC

About this app

# The Kyuden Eco app is an app that allows My Kyuden members who have a contract with Kyushu Electric Power to take on eco-friendly challenges and earn points in a game-like manner.

*This app can only be used by those who meet all of the following conditions ① through ④.

You can check whether you meet the conditions by installing the app and logging in.
1. Be a member of Kyushu Electric Power's member website, "My Kyushu Electric Power."
2. Register only one electricity contract in your membership information.
3. The registered electricity contract has a smart meter installed (we can obtain 30-minute meter reading data).
*Some smart meters cannot obtain real-time 30-minute meter reading data, so you may not be able to use this app.
4. The registered electricity contract has an eligible rate plan (*).
*Eligible rate plans: "Smart Family Plan," "Electric Night Select," "Ohisama Daytime Special Plan," "Seasonal Lighting," "Meter-Based Lighting B," and "JAL Denki B."

Three Features of the Kyushu Electric Power Eco App

- Earn PayPay points when you successfully save energy or shift your electricity usage!
- Receive push notifications when it's time to join the challenge!
- Practice saving energy and shifting your electricity usage in a game-like way with the app!

After installing and logging in, you'll be notified of Eco Challenge recruitment opportunities in the app.
Eco Challenge recruitment is determined daily, so there are times when there are fewer and more active recruitments.

We listen to our customers and constantly strive to provide an even more satisfying service.

If you have any questions, comments, or improvement requests, please feel free to contact us.

If you encounter any problems or errors while using the app, please contact us using the "Contact Us" form (letter box) below.

URL: https://www1.kyuden.co.jp/php/inquires/index.php/form/input/102/q

Frequently Asked Questions:
Q. I'm a "My Kyuden" member, but I want to confirm whether I meet the terms of use for the app.
A. You can check whether you meet the terms by "installing the app and logging in."
If you are unable to log in, we apologize, but you will not be able to use the app.

Q. I'm a "My Kyuden" member, but I can't log in.
A. This app can only be used by those who meet all of the following conditions ① through ④.
Unfortunately, if you do not meet the conditions, you will not be able to use this app.
1. You must be a member of Kyushu Electric Power's member website, "My Kyushu Electric Power."
2. You must have only one electricity contract registered in your membership information.
3. Your registered electricity contract must be equipped with a smart meter (we can obtain 30-minute meter reading data).
*Some smart meters cannot obtain real-time 30-minute meter reading data, so you may not be able to use this app.
4. Your registered electricity contract must be on an eligible rate plan (*).
*Eligible rate plans: "Smart Family Plan," "Electric Night Select," "Ohisama Daytime Special Plan," "Seasonal Lighting," "Meter-Based Lighting B," and "JAL Denki B."

Q. How do I register for "My Kyushu Electric Power"?
A. "My Kyushu Electric Power" is a service that allows you to check your electricity and gas usage online. For details on how to register, please click here.
https://my.kyuden.co.jp/

Q. How can I participate in the Energy Saving Challenge, Save Money, and Eco Challenge (Use Challenge)?
A. You will receive a notification in the app informing you of the challenge. Simply click the "Participate" button. Even if you miss the notification, you can still participate from the "Eco Challenge" screen in the app as long as the challenge deadline is still within.

Q. What should I do to save energy?
A. Please conserve energy yourself by setting your air conditioning temperature closer to the outdoor temperature and turning off lights when you go out. However, please be careful not to suffer from heatstroke or poor health due to excessive energy conservation.

Q. What should I do to shift my electricity usage in the Save Money and Eco Challenge (Use Challenge)?
A. Do laundry and ironing at designated times instead of the usual time.
If you own an electric water heater or electric vehicle and usually use (charge) it at night, shift your electricity usage from nighttime to the designated time.

(Notes)
- For customers with electrified electricity and Night Select or seasonal lighting, please note that shifting your electricity bill may result in a higher electricity bill.
- For electric water heaters and electric vehicles, if we ask you to change your electricity usage (charging) times and you shift your electricity usage accordingly*, the difference in unit price between day and night will be reflected in your points.

*This applies to customers who select "I own an electric vehicle (EV/PHEV)" as the "Vehicle type" in the "Electric Equipment Information Registration" section of the app, or who select "Electric water heater" and select "Can be done with remote control" for "Reheating electric water heater."

Q. How can I use my points?
A. Participation and challenge success rewards will be awarded as "PayPay Points." Simply tap "Charge" by the charge deadline to complete the charge to your "PayPay account."

Q. How can I succeed in the Energy Saving Challenge and the Eco Challenge (Use Challenge)?
A. The Energy Saving Challenge is considered successful if you reduce your electricity consumption by 0.01 kWh or more from the target set based on your past electricity usage. The Use-It-Yourself Eco Challenge (Use Challenge) is considered successful if you increase your electricity consumption by 0.01 kWh or more from the target set based on your past electricity usage.
The targets were set based on the "Guidelines for Energy Resource Aggregation Business" established by the Agency for Natural Resources and Energy.
https://www.enecho.meti.go.jp/category/saving_and_new/advanced_systems/vpp_dr/download-2.html
Q. Are there any penalties if I fail the Energy Saving Challenge or the Use-It-Yourself Eco Challenge (Use Challenge)?
A. There are no penalties for failing the challenge, so please feel free to participate.

Q. How many Energy Saving Challenges and Use-It-Yourself Eco Challenges are available?
A. We determine the timing of applications daily, so there are times when there are more and less applications. Please participate when there are applications.

Q. Who should I contact if I have questions about this service?
A. Please submit your inquiry via the "Inquiry" form (letter box) below, subjecting it to "Inquiry about the Kyuden eco app." (It may take several days for a response.)
https://www1.kyuden.co.jp/php/inquires/index.php/form/input/102/q

Notes:
1. The service can be used over Wi-Fi, 3G, 4G, and 5G networks. However, you are responsible for any data charges incurred during app installation and use.
2. To ensure application security, please regularly update to the latest version.
3. To receive notifications about energy-saving challenges, please enable notifications in the app.
4. Power data updates may be delayed due to reasons related to the power transmission and distribution company.
5. The energy-saving challenge is considered successful if your energy consumption is reduced by 0.01 kWh or more from the target predicted based on your historical electricity usage during the requested time period.
6. The Use and Save Eco Challenge (Use Challenge) will be considered successful if the target electricity usage is increased by 0.01 kWh or more from the predicted target based on the customer's past electricity usage during the requested time period.