لايت سبيس موظفين

Codion Solutions LTD

About this app

The **Lightspace Staff App** is the official tool for Lightspace's technical support staff. It's designed to help the support team respond to customer tickets quickly and efficiently from a single phone.

⚠️ **This app is for company employees only.** — Use is permitted only by authorized personnel. Login requires a phone number registered with the company and an OTP code sent via WhatsApp.

🌟 **What does the app offer?**

🎫 **Track Support Tickets**
- View all assigned tickets in one place
- Filter by status: New, In Progress, Complete
- Clear visual differentiation for urgent tickets using different colors
- Quick search by ticket number or customer name

💬 **Live Chat with Customers**
- Instant text replies to customer messages
- Attach images for clarification
- View the entire chat history before replying
- Change ticket status to "In Progress" or "Completed"

🔄 **Transfer Tickets Between Colleagues**
- Transfer a ticket to another colleague if they are more specialized
- Escalate a ticket to management when needed
- Automatic notification to the new colleague about their responsibilities

📨 **Send Internal Tickets**
- Create a ticket for another colleague for coordination
- Escalate a specific issue to management
- Attach images and notes

🔔 **Instant Notifications**
- Customizable ticket notification tones to help you distinguish them
- Instant alert when:

• A new ticket has been assigned to you.

• A new response from a client to an open ticket.

• A ticket has been transferred to you from a colleague.

• A message from management.

🎨 **Professional and User-Friendly Interface**
- Fully Arabic design with RTL support
- Clear colors for each ticket status (red/orange/green)
- Cards organized like actual tickets with side gaps
- Clear and easy-to-read Beiruti font

📊 **Personal Statistics**
- Number of tickets assigned to you
- Tickets sent by you to colleagues or management
- Average processing time

🔒 **Security and Privacy**
- Secure login with phone number + OTP via WhatsApp
- The session remains active on your phone until you log out manually
- Full sensitivity to account suspension by management
- The application can only be used with a registered phone number

📱 **Additional Features**
- Multi-field search engine (ticket number, client name, phone number, ticket title)
- Real-time synchronization with the management application via Firebase
- Runs in the background and delivers notifications even when closed The App

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🏢 **About Light Space Company**
A leading Iraqi company providing high-speed internet services. We strive to provide the best tools for our technical support team to serve our customers as quickly as possible.

📞 **Internal Support**
For inquiries or login issues, please contact the Human Resources Department or the company's IT team.