3.1star
98 reviews
1K+
Downloads
Everyone
info
About this app
Elevate your living experience in SmartONE powered units with the ONE! App. Seamlessly interact with your suite and building amenities through our user-friendly interface. Unlock doors, fine-tune your comfort with temperature control, monitor security with motion sensors and cameras, and access a host of other essential building services. Discover the future of smart living, all at your fingertips.
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Ratings and reviews
3.1
98 reviews
C S. (C.J.)
- Flag inappropriate
June 26, 2023
It sent the verification email, I got it, but won't confirm the verification. I selected the "verify email" link on two different accounts. The same happened with both. It went to a "confirming email" page and the circle in the middle spun forever without confirming that I verified my email on either email account I used. Please test your app so your customers don't have the ridiculous results that I received.
2 people found this review helpful
SmartONE Solutions
June 26, 2023
Thank you for your feedback and we apologize for any frustrations you’ve experienced. We're actively addressing the issue related to the OnePlus Nord device. We kindly request you to attempt logging in again using the first email you provided. If the issue persists, please contact our support at 1-844-SMART1 or email us at support@smart-one.ca
Hasnain Saherawala
- Flag inappropriate
July 14, 2024
The app works well for what it's advertised but is missing many features that are core to a smart home. 1: I should be able to see if my door is locked or unlocked. I should then be able to lock my door if needed. I don't know why the app only allows unlock. It's not even that useful. 2. why isn't there an option to schedule thermostat? 3. It should have the ability to integrate other smart devices using Google Assistant or Alexa.
SmartONE Solutions
July 16, 2024
Thank you for your note; happy to share information. The icon on the top right of the Home screen shows if your door is open or closed. Please review the YouTube tutorials found under Documents on the HOME screen for detailed info, including how to schedule your thermostat and door lock maintenance. Stay tuned for future onboarding integrations!
Mac Lindsay
- Flag inappropriate
June 21, 2024
Lots of room for improvement. QA seems to be severely lacking as the bugs encountered should have been mitigated by standard QA practices. The UI/UX are good, and when the app works, it works well. The inconsistent functionality can and should be fixed at the system level. Dev/QA team needs to pick up their feet here
SmartONE Solutions
July 16, 2024
Hi Mac,
Thank you for your rating! We appreciate your feedback, and you can be assured that our team is hard at work at tackling bugs in every update. If there are any particular issues that you are having that are impacting your usability of the app, please feel free to let us know by contacting us at support@smart-one.ca.
What's new
Your feedback has been invaluable, and we have worked hard to enhance your experience.
• We've optimized the app for speed and responsiveness, ensuring a smoother user experience.
• Addressed various bug fixes and performance improvements to ensure seamless functionality of the app.
• We've optimized the app for speed and responsiveness, ensuring a smoother user experience.
• Addressed various bug fixes and performance improvements to ensure seamless functionality of the app.
