ACE Catch

African Clean Energy

About this app

ACE Catch is the field-workforce companion app for African Clean
Energy (ACE). Sales, deliveries and customer care — the tool ACE's
sales agents, delivery drivers, maintenance teams, and contracted
gig workers use to record their work with customers across Uganda,
Kenya, Cambodia, Lesotho, and Senegal.

THIS APP IS FOR ACE FIELD WORKERS ONLY. It requires an account
issued by ACE to your country's operations team. The general public
cannot register for or use this app.

If you are an ACE customer (you own an ACE One stove and pay for it
through a PAYG plan), please install ACE Connect instead — that is
the customer-facing app.

If you are interested in working with ACE as a field agent, delivery
driver, or gig worker, contact your country's ACE office through
africancleanenergy.com.

WHAT ACE CATCH DOES

Sales
• Spot Sales — immediate cash purchase, with stove serial scan,
customer signature, and proof-of-payment capture.
• Credit Sales — PAYG loans with deposit, repayment schedule,
and full Know-Your-Customer (KYC) flow including ID photo,
signature, occupation, income, and household details.
• Demos — record household demos with GPS, customer details,
and attendee counts.

Deliveries
• Driver-side flow for assigned fuel deliveries.
• Customer-arrival acknowledgement, photo proof of delivery,
and on-the-spot payment collection.

Customer care
• Maintenance visits — capture the customer's issue, resolve
on-the-spot or open a case for follow-up, before-and-after
photos.
• Resolution tasks — close out cases by mode (in person or phone),
outcome (resolved, partial, refused, escalated), and notes.
• Energy surveys — full household energy profile including
burning fuels, electricity sources, traditional cookers, and
cost summary for impact measurement and carbon credit
calculation.

WHY ACE CATCH EXISTS

ACE generates verified carbon credits from clean-cooking impact in
five African and Asian markets. Accurate field data is the
foundation of that work. ACE Catch replaces a patchwork of forms
and tools that ACE field workers previously used with a single
offline-capable Android app that captures every customer
interaction, syncs to Salesforce when online, and gives field
workers a leaderboard of points and team rankings for the work
they record.

OFFLINE-FIRST

ACE Catch works without an internet connection. Forms you complete
in the field are queued to a local outbox and sync to ACE's
servers as soon as your device reconnects. Your work is never
lost.

LANGUAGES

English, French, Khmer, Wolof — selected based on your country
and team assignment.

PRIVACY

ACE Catch handles real customer personal information including
names, phone numbers, national ID numbers, photos, and GPS
locations. We take this seriously. All data is encrypted in
transit, stored in ACE's central Salesforce system, and accessible
only to authorised ACE staff. See our Privacy Policy for full
details: https://africancleanenergy.com/privacy/ace-catch

CONTACT

For field-worker support, contact your team supervisor or the ACE
country office.
For app issues, email [e-mail].
For privacy concerns, email [e-mail].

African Clean Energy — clean cooking, energy access, and verified
carbon credits across five markets. Learn more at
africancleanenergy.com.

What’s new

- Customer usage stat dots on map, and improved look and feel on cards.
- Stock can be received line by line - accept part of a load and say so.
- Shopkeepers and drivers can now receive their own stock in the app.
- Maintenance visits offer all nine outcomes instead of four.
- Promise-to-pay dates are limited to 14 days. Stove serial now shows on the task card.
- Fixes to weekly earnings, points and KPI figures.