Management Service Platform

Eurofork S.p.A.

About this app

Management Service Platform is a professional solution designed to manage technical support, maintenance activities, and deploy management for software upgrade and Fix.
The app allows users to create, view, and manage technical support tickets, ensuring clear communication, structured workflows, and full traceability of operational activities.
It supports the entire ticket lifecycle, including creation, assignment, progress tracking, and solution, helping organizations improve efficiency, coordination, and response times.
The system is suitable for operational staff, technicians, and internal teams involved in maintenance and service processes.
Key features include:
- creation and management of technical assistance and internal tickets,
- real-time status tracking and updates,
- attachment of photos, videos, and documents to tickets,
- secure access based on assigned user roles,
- multilingual support for problem descriptions and chat conversations, with:
• manual translation via a dedicated button, and
• automatic translation when supported languages are configured by the organization.
The app is intended for professional use and supports organizations that require a reliable and centralized tool for managing maintenance operations and internal service workflows related to industrial hardware and software systems.
Available languages: English, Italian, Spanish, French, Chinese, Czech, and Polish.

What’s new

View all tickets grouped by end customer.
New global option to enable or disable notifications when the app is closed.