
Wing Ying Chow
After the February 2023 update, like many others, I found the following issues: can't download photos from the app, error: No permissions granted. Please check device settings. the app constantly logs me out, and requires entering a password to log on again double notifications for the same update In general, the app would be better if it provides an option to download all photos automatically rather than forcing me to download each one by hand.
2 people found this review helpful
Connect Childcare
February 20, 2023
Thank you for your kind feedback. We are aware of this problem and are currently working on solving it. Please update your app to the latest version when you see an option.

Suzi H
Good app overall, but very buggy. Photo downloads are inconsistent: agreeing to save often downloads the image twice, so I started saying no just to get one copy. At one point the download prompt stopped appearing unless I closed and reopened the app. As of today, tapping download opens share options instead of saving the photo. Also, when reopening the app it briefly shows photos before logging me out, which doesn’t feel secure. The UX around photo saving really needs attention.
Connect Childcare
March 3, 2026
Thank you for your detailed feedback.
We’re sorry you’ve experienced these issues with photo downloads and the app’s behaviour. Your points about UX and security are very helpful and will be passed on to the team. Please email us at feedback@connectchildcare.com with any further details so our team can investigate and work on improvements.

Rosmina Patel
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its a great app overall but it keeps logging me out everytime I'm not on the app and asks me to enable the biometrics everytime I have to log back in too, which is an absolute pain. with the biometrics in place, which is essentially 2 step verification, we shouldn't be logged out everytime we close the app.
Connect Childcare
March 3, 2026
The app logs out by default for security, but you can adjust your session timeout in settings so you’ll stay logged in longer and biometric login works more smoothly. We’ll also pass your comments on to the team for future improvements.