
Wing Ying Chow
After the February 2023 update, like many others, I found the following issues: can't download photos from the app, error: No permissions granted. Please check device settings. the app constantly logs me out, and requires entering a password to log on again double notifications for the same update In general, the app would be better if it provides an option to download all photos automatically rather than forcing me to download each one by hand.
2 people found this review helpful
Connect Childcare
February 20, 2023
Thank you for your kind feedback. We are aware of this problem and are currently working on solving it. Please update your app to the latest version when you see an option.

Aminata Saye
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very good app but I am unable to add a comments because the box to add a comment hides behind the controls on my android phone, at the very bottom of the phone. not sure if this can be rectified but that is my only issue Edit: the issue has now been fixed. many thanks 😊
Connect Childcare
October 16, 2025
Thank you for your feedback, we’re really pleased to hear you’re enjoying the app! 😊 We’ve issued a fix for the issue with the comment box on Android devices, please check that you’re using the latest version of the app. If the problem persists, please ask your nursery to get in touch with our support team, and we’ll be happy to help.