Wing Ying Chow
After the February 2023 update, like many others, I found the following issues: can't download photos from the app, error: No permissions granted. Please check device settings. the app constantly logs me out, and requires entering a password to log on again double notifications for the same update In general, the app would be better if it provides an option to download all photos automatically rather than forcing me to download each one by hand.
2 people found this review helpful
Connect Childcare
February 20, 2023
Thank you for your kind feedback. We are aware of this problem and are currently working on solving it. Please update your app to the latest version when you see an option.
Inna Cook
Been locked out of the app for two weeks now - the reset password link doesn't do anything, the nursery don't seem to be able to do anything either. Uninstall/reinstall doesn't work and there is no information about who to contact for support. The irony is that I still get the notification badges that there is a new meal update, or sleep update, or Just for Parents update.... :(
Connect Childcare
April 10, 2024
Hi there, we'd like to look into this for you. Please could you inform your childcare provider about this issue and ask them to raise a ticket with our Support team to investigate the cause.
Graham Eccleston
Basic functionality works ok, but downloading any photos downloads multiple copies with a warning from android saying the app wants to modify the downloaded file followed by the app crashing. Also do not get notifications.
Connect Childcare
March 28, 2024
Thank you for leaving a review. Please can you inform your childcare provider about the issue that you are having with the ParentZone app regarding photographs and notifications so they can raise a ticket with our support team and have the issue investigated further?