Tower Fernassistenz
10+
Downloads
Everyone
info
About this app
TOWER is a professional remote assistance service for blind and visually impaired people, as well as for people with learning disabilities. You receive support in your daily life via a secure video and audio connection – at eye level, individually from a professional assistant. Whether you need help with orientation, want to adjust your coffee machine, have something read to you, or need a description: Our trained team of assistants is there for you.
How does the TOWER app work?
After installation, enter your name and email address, and you're ready to go. When you make a call, you'll be connected directly to an assistant. The audio and camera image from your smartphone will be transmitted. If you wish, your location can also be shared via GPS – you decide. We only provide support where you want and how you want.
How much does TOWER cost, and do I need a credit card?
Using TOWER is free. You don't need to provide a credit card or store any payment information. If we have certain paid services, for example, for frequent or particularly long appointment requests, you must explicitly book them in advance via our website. There are no hidden or additional costs.
What can you use TOWER for?
For example, you can use TOWER to get your bearings in the city, find a specific building or restaurant, adjust a device, or have clothing described. We're also happy to help you sort your shopping or take and send photos – always tailored to your needs and situation.
When is TOWER available?
Our regular opening hours are Tuesday through Thursday, from 12 p.m. to 4 p.m. We also offer the option of scheduling individual appointments – Monday through Friday, from 9 a.m. to 6 p.m. If you're planning a trip, for example, you can write to us in advance and schedule a fixed appointment.
"I can't imagine that. Can I try you out?"
Yes, of course. You don't need to have a specific request. If you'd like, we can simply make a test call together and show you how everything works. This way, you can try out TOWER without obligation – in a way that suits you best.
Questions?
You can reach us by phone Monday to Friday between 9 a.m. and 5 p.m. at +49 173 8406203. Or send us a message at info@tower-assist.de.
How does the TOWER app work?
After installation, enter your name and email address, and you're ready to go. When you make a call, you'll be connected directly to an assistant. The audio and camera image from your smartphone will be transmitted. If you wish, your location can also be shared via GPS – you decide. We only provide support where you want and how you want.
How much does TOWER cost, and do I need a credit card?
Using TOWER is free. You don't need to provide a credit card or store any payment information. If we have certain paid services, for example, for frequent or particularly long appointment requests, you must explicitly book them in advance via our website. There are no hidden or additional costs.
What can you use TOWER for?
For example, you can use TOWER to get your bearings in the city, find a specific building or restaurant, adjust a device, or have clothing described. We're also happy to help you sort your shopping or take and send photos – always tailored to your needs and situation.
When is TOWER available?
Our regular opening hours are Tuesday through Thursday, from 12 p.m. to 4 p.m. We also offer the option of scheduling individual appointments – Monday through Friday, from 9 a.m. to 6 p.m. If you're planning a trip, for example, you can write to us in advance and schedule a fixed appointment.
"I can't imagine that. Can I try you out?"
Yes, of course. You don't need to have a specific request. If you'd like, we can simply make a test call together and show you how everything works. This way, you can try out TOWER without obligation – in a way that suits you best.
Questions?
You can reach us by phone Monday to Friday between 9 a.m. and 5 p.m. at +49 173 8406203. Or send us a message at info@tower-assist.de.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, App activity, and App info and performance
Data is encrypted in transit
You can request that data be deleted
Committed to follow the Play Families Policy
What’s new
Update für Android 16
App support
phone
Phone number
+491738406203
About the developer
valo.media GmbH
office@valo.media
Neckarpromenade 1
68167 Mannheim
Germany
+49 561 99791480
