
Dunamis King
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What's with pending transaction with this app and it's annoying how you don't get any response from the support team. Please can you work on your transactions so it can be seamless and the support team too should improve on their own end. Sometimes the transaction is urgent and it's frustrating how you're forced to wait for a period of time you don't know how long it will take. Okay, thank you Purse Money, my pending transaction was resolved within an hour after reaching out to the support team
Purse Money
February 19, 2025
We understand this can be frustrating. We are working towards making this better. We would appreciate it if you could send us the details at support@purse.money.

Kevin
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I transferred $10.00 to my purse wallet on May 5th 2024 and it's still pending 3weeks later. At this point I will just close the account. This just speaks a lot of volume I did email the customer service to and responded they will resolve the issue. Since then no communication to even try and refund the transfer just dead silent hoping I will forget and move on. Well if this is the kind of customer service I don't want to do business that way.
9 people found this review helpful
Hi,
kindly contact us at support@purse.money to have your issue resolved. we sincerely apologise for the inconvenience

Moses Felix
Wish I could give it no start, immediately I sign up and minimize to complete my kyc, since then I can't login no More keeps telling me device is not registered, I contacted customer service and the tells me he'll get back to me, till now I haven't heard from him,my experience in with this app is worst
5 people found this review helpful
Hi, please email us a screenshot of the error you are facing along with your mobile number at support@purse.money so we can look into this for you. We apologise for any inconvenience.