National Consumer Helpline NCH

Department of Consumer Affairs

About this app

This Mobile App is an alternate way to register consumer related grievances in the portal https://consumerhelpline.gov.in. The website was launched by the Department of Consumer Affairs to create awareness, advise and redress consumer grievances and act as a central registry for lodging consumer grievances. As per the Consumer Protection Act, 2019, consumers can approach Consumer Commission at the District, State and National level for dispute resolution. Though all efforts will be made to address grievances made on the portal, if the grievance is not redressed to the full satisfaction, a consumer has choice to approach the appropriate Consumer Commission.


An aggrieved consumer can register grievance by either calling the toll free number 1800-11-4000 or 1915 to talk to an agent to register or register online on the portal or through the Mobile App in which case the consumer gets an userid and password to lodge grievance.

On the portal or through Mobile App,

Step 1. For onetime registration, consumer is required to click on the signup giving details required and verifies through his/her email. The User id and password are created.

Step2. Using this user id and password, consumer enters into the portal and fills in required details of grievance attaching necessary documents (if available).

This Mobile App has the following additional features:-

(a) consumer awareness material under the link Consumer Knowledge Base.
(b) Addresses of various Consumer Commission are also available under the link Consumer Commission Contact Details.
(c) Various useful sites are linked under Important Links.

Any grievance received entered in the portal and a unique docket number is generated and given. Grievances received are sent to the concerned company / agency / regulator / ombudsman, as the case maybe, for speedy redress. Action taken is updated on real time basis by the concerned agency. As a follow up action, these agencies are reminded at stipulated interval.

The status of the complaint can be tracked through the Mobile App under the link “Track your complaint”. Status of complaints are also communicated via automated emails.

Disclaimer:
• Contents of links to sites outside this web portal, are not the responsibility of the Department.
• All rights are reserved.
• No part of this web portal, can be reproduced / copied without the prior approval of the Department of Consumer Affairs.

Ratings and reviews

The grievance registration process was easy to complete. However, I have been waiting for a very long time for the return pickup from Red Tape. Despite repeated emails and follow-ups. the pickup has not been completed. I request that my grievance be resolved as soon as possible and the return pickup/refund process be completed without further delay.

This is a completely useless app. I purchased an AC from a seller, and it stopped working within just one year. During the second year, I had to suffer through the entire summer because of the faulty AC and the seller’s complete lack of response. That’s when I filed a complaint through this app. The app assured me that I would receive a resolution within one month. Today, it has been two months, and instead of providing a solution, they are telling me to register my complaint on another website

Excellent and highly useful app for citizens! The complaint registration process is now very smooth and seamless. However, I found a minor UI bug: after submitting a grievance, when the app asks for feedback, the text typed in the feedback box is completely invisible (it shows only a white blank space). Please fix this display issue so users can see what they are typing. Otherwise, it's a perfect 5-star app. Keep up the great work