National Consumer Helpline NCH

Department of Consumer Affairs

About this app

This Mobile App is an alternate way to register consumer related grievances in the portal https://consumerhelpline.gov.in. The website was launched by the Department of Consumer Affairs to create awareness, advise and redress consumer grievances and act as a central registry for lodging consumer grievances. As per the Consumer Protection Act, 2019, consumers can approach Consumer Commission at the District, State and National level for dispute resolution. Though all efforts will be made to address grievances made on the portal, if the grievance is not redressed to the full satisfaction, a consumer has choice to approach the appropriate Consumer Commission.


An aggrieved consumer can register grievance by either calling the toll free number 1800-11-4000 or 1915 to talk to an agent to register or register online on the portal or through the Mobile App in which case the consumer gets an userid and password to lodge grievance.

On the portal or through Mobile App,

Step 1. For onetime registration, consumer is required to click on the signup giving details required and verifies through his/her email. The User id and password are created.

Step2. Using this user id and password, consumer enters into the portal and fills in required details of grievance attaching necessary documents (if available).

This Mobile App has the following additional features:-

(a) consumer awareness material under the link Consumer Knowledge Base.
(b) Addresses of various Consumer Commission are also available under the link Consumer Commission Contact Details.
(c) Various useful sites are linked under Important Links.

Any grievance received entered in the portal and a unique docket number is generated and given. Grievances received are sent to the concerned company / agency / regulator / ombudsman, as the case maybe, for speedy redress. Action taken is updated on real time basis by the concerned agency. As a follow up action, these agencies are reminded at stipulated interval.

The status of the complaint can be tracked through the Mobile App under the link “Track your complaint”. Status of complaints are also communicated via automated emails.

Disclaimer:
• Contents of links to sites outside this web portal, are not the responsibility of the Department.
• All rights are reserved.
• No part of this web portal, can be reproduced / copied without the prior approval of the Department of Consumer Affairs.

Ratings and reviews

Useless app! Raised a complaint against a restaurant for mandatory service charges. The restaurant has given in writing on the bill about the service charges. When I lodged a complaint a mail was sent to the restaurant chain and they never responded even after 3 mails. After a year, these guys successfully closed the complaint without any resolution and asking me to file a case. If I have to file a case what's the point of raising complaints on this app. Useless app and no customer service.

Poor UI. Wrote detailed information and when submitted the form, it kept loading and after waiting for 5 mins, I had to close it. Now when trying to see my grievance (if updated) not showing any previous data. Had to rewrite again. Is there anyone or team to troubleshoot the issues ?

No wonder this gets negetive reviews (and people avoid or give up complaining). The process is so convoluted despite seemingly easy. One complains after getting nowhere with the seller. This takes at least a month of fruitless correspondence that is ignored, due to some loophole in law and/or kickbacks, by the seller and the filing, as babushahi as it typically gets, is drowned in documents and details uploading, most of which are misplaced or lost by that time. With unusable boxes to fill in.