Efaas

Maldives Digital Service

About this app

Your key to the Digital Maldives! Unlocking a world of digital possibilities

EASY
• Conveniently create your own verified ID to use across multiple digital and in-person services.

EMPOWERING
• Track and manage how your personal information is shared and maintained by official registrars.

SECURE
• Safeguard your identity and assure your data's safety with biometrics and multi-factor authentication.

KEY APP FEATURES:

PASSWORD-LESS / OTP-LESS AUTHENTICATION: No more passwords and OTPs. Conveniently access online services using:

• QR CODE LOGIN: Scan QR Code to login.
• ONE TAP LOGIN: Tap an icon to login.

VIEW YOUR INFORMAITON IN ONE PLACE: With eFaas mobile My Info, you can view key information about yourself from government registers.

TRACK PERSONAL INFOMRATION SHARING: With eFaas consent management system, grant and revoke consent during authentication and track and manage personal information shared to various service providers.

INBOX: Receive messages, notifications, and alerts in one inbox from different public and private agencies.

BIOMETRIC VERIFICATION: Verify your identity with just a quick selfie using the eFaas mobile and web app biometric self-verification feature.

HOW TO CREATE YOUR NATIONAL DIGITAL IDENTITY?

• Step 1: Create your eFaas at efaas.gov.mv
• Step 2: Install the eFaas app and login with your eFaas credentials
• Step 3: Verify it’s you with face verification and setup your personal 6-digit PIN code
• Step 4: Your National Digital Identity is now ready! QR Code scan and One-Tap Login is now enabled and protected with your fingerprint, face or 6-digit PIN code.

FEEDBACK:

What can we do to improve your experience?
For feedback or questions, please email us at [e-mail] You can also reach us at 1551.
eFaas is brought to you by the National Centre for Information Technology.

SOLUTIONS TO COMMON ISSUES:

• During face verification if you are getting error “"Sorry, we couldn't verify your identity." please make sure you are in a well-lit area and your face is fully angled to the camera. If issue persist, please call NCIT Helpdesk 1551.

• “Login request expired” error – Please ensure your device date and time is current.

Ratings and reviews

Rushed app, so many bugs. Once saw a random person's photo on one of my cards, my license is shown as probationary even though it's not, the qr code login feature has never worked, the app login expired "after 90 days of inactivity" even though it was less than a week, opening a card immediately crashes the app, the app lock kicks in late, protects nothing and is in fact annoying, the app itself is very user-unfriendly, it's very difficult for non tech savvy people to set it up, list goes on..

This app is beyond frustrating. No matter how many times I install and reinstall, I can’t get past the approval point. Even after granting full access, it just restarts and throws me back to the beginning. Instead of being convenient, it’s turned into a huge inconvenience and a waste of time. I really hope the you guys fix this issue soon because right now it’s unusable.

The biometric face recognition isn't working properly, when I got to the registration process it is stuck on there. And when I close the app and open it the I got into the app and all details are there. But the verification biometric face recognition part was skipped and need to fix. I tried to verify from your website too but that too it doesn't recognise my phone's camera and shows as an error. Overall the app is good need few changes. *Update after the new update the problem was fixed

What’s new

Improved app stability.
Fixed UI edge cases for a smoother user experience.
Fixed an issue where numbers in addresses (e.g. flat numbers) were displayed in reverse order.