The M-net helps app supports you in resolving questions and problems relating to your Internet connection yourself, quickly and easily.
ANALYZES • Automatic problem detection • No waiting • Straight to the right instructions
INTERACTIVE HELP • Automatic problem solving • Understandable explanations • Intelligent questions
CONTACTING US • Contact customer service via the app • Submission of analyzes for faster processing in the hotline
SETUP WIZARD • Reminder of the activation date • Detection of the router with camera scan • Activation of the landline connection • Detection of WLAN data and automatic connection setup
SHARE WiFi • Setting up the WLAN connection for external devices
OPTIMIZE WLAN • Improve WLAN coverage through targeted measurements
MY M-NET CUSTOMER PORTAL • With the M-net login all contract data at a glance • View order status • Invoice view and invoice settings
Updated on
Mar 14, 2025
Tools
Data safety
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Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
Personal info, App activity, and App info and performance
Data is encrypted in transit
You can request that data be deleted
See details
What’s new
• Option zum Abrufen der M-net PIN im Hauptmenü • Hilfe & Service Themen im Hauptmenü • Erweitere Einstellungsmöglichkeiten für Benachrichtigungen • Kamera-Scan für den Router Login • Überarbeitung des Kamera-Scans • Überprüfung der Internet-Zugangsdaten in der Problemlösung • Verbesserungen im Ablauf des Speedtests • Verbesserungen im Ablauf der Telefon-Einrichtung