Bring your help desk to your pocket for customer service anytime, anywhere. With the Help Scout Android app, quickly review conversations, assign conversations to teammates, and reply to customers.
Q: That's cool, can you give me a full list of features?
A: Sure can. Straight from your phone, you can:
- Access all conversations in your folders
- Quickly reply to customers
- Add CC/BCCs to keep everyone in the loop who needs to be
- Respond to recurring questions with Saved Replies
- Edit conversation drafts
- Receive notifications about new conversations
- Log-in using the Google account associated with Help Scout
- Collaborate by adding notes to conversations
- Assign conversations to team members
- Change conversation status to close open or hold on for deeper investigation
Q: Are you sure this app is really going to help me? What if this is just good marketing copy?
A: Well-played. We'll let a few people answer that one for you.
"Using the Android app has made my life 10x easier. I can now respond to my customers even quicker, while I'm on the go with the Android App. I love it."- Donn Felker, Founder, Caster.IO
"The convenience of being able to quickly handle incoming customer messages, whether it's with a quick reply or by assigning it to the right person, has allowed us to be even more responsive to our customers... something we take great pride in.” Thomas Tenkely, General Manager, Joe Filter
“Help Scout has given our team the ability to manage communications much more efficiently. While we were already satisfied with the features Help Scout offers, the Android app has allowed us to be even more responsive while not being tied to a computer." -Kevin Meinholz, Enrollment & Retention, University of Wisconsin MBA Consortium
Thoughts, feedback, suggestions? We’d love to hear it all! Email help@helpscout.net and let us know!
Help Scout is cloud-based help desk software for companies that insist on delivering a delightful customer experience at any scale. We help businesses keep standards high and response times low with powerful automation, smart reporting, and unique features for effortless collaboration across teams. Build stronger relationships with your customers through fast, personalised email support—you'll be set up in minutes.
Q: That's cool, can you give me a full list of features?
A: Sure can. Straight from your phone, you can:
- Access all conversations in your folders
- Quickly reply to customers
- Add CC/BCCs to keep everyone in the loop who needs to be
- Respond to recurring questions with Saved Replies
- Edit conversation drafts
- Receive notifications about new conversations
- Log-in using the Google account associated with Help Scout
- Collaborate by adding notes to conversations
- Assign conversations to team members
- Change conversation status to close open or hold on for deeper investigation
Q: Are you sure this app is really going to help me? What if this is just good marketing copy?
A: Well-played. We'll let a few people answer that one for you.
"Using the Android app has made my life 10x easier. I can now respond to my customers even quicker, while I'm on the go with the Android App. I love it."- Donn Felker, Founder, Caster.IO
"The convenience of being able to quickly handle incoming customer messages, whether it's with a quick reply or by assigning it to the right person, has allowed us to be even more responsive to our customers... something we take great pride in.” Thomas Tenkely, General Manager, Joe Filter
“Help Scout has given our team the ability to manage communications much more efficiently. While we were already satisfied with the features Help Scout offers, the Android app has allowed us to be even more responsive while not being tied to a computer." -Kevin Meinholz, Enrollment & Retention, University of Wisconsin MBA Consortium
Thoughts, feedback, suggestions? We’d love to hear it all! Email help@helpscout.net and let us know!
Help Scout is cloud-based help desk software for companies that insist on delivering a delightful customer experience at any scale. We help businesses keep standards high and response times low with powerful automation, smart reporting, and unique features for effortless collaboration across teams. Build stronger relationships with your customers through fast, personalised email support—you'll be set up in minutes.
Avis
Nouveautés
- Use Bulk Actions to quickly tag or assign conversations in groups
- Follow conversations to keep an eye on how customers interact with your product, & shadow conversations handled beyond your department
- Smooch software users, this ones for you! Now you can continue your Smooch conversations straight from your Android app, and never miss a beat
