Help Scout

Bring your help desk to your pocket for customer service anytime, anywhere. With the Help Scout Android app, quickly review conversations, assign conversations to teammates, and reply to customers.

Q: That's cool, can you give me a full list of features?
A: Sure can. Straight from your phone, you can:

- Access all conversations in your folders
- Quickly reply to customers
- Add CC/BCCs to keep everyone in the loop who needs to be
- Respond to recurring questions with Saved Replies
- Edit conversation drafts
- Receive notifications about new conversations
- Log-in using the Google account associated with Help Scout
- Collaborate by adding notes to conversations
- Assign conversations to team members
- Change conversation status to close open or hold on for deeper investigation
- Tag conversations
- Move conversations between mailboxes

Thoughts, feedback, suggestions? We’d love to hear it all! Email and let us know!

Help Scout is cloud-based help desk software for companies that insist on delivering a delightful customer experience at any scale. We help businesses keep standards high and response times low with powerful automation, smart reporting, and unique features for effortless collaboration across teams. Build stronger relationships with your customers through fast, personalised email support—you'll be set up in minutes.

Minimum age rating to use this app is 16.
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What's New

* If your Help Scout mailbox is set up to use Auto Bcc, replies to conversations in the Android app will now Auto Bcc just like replies using the Help Scout web app.
* When saving and editing draft conversation replies, URLs in conversations are now correctly shown as hyperlinks.
* Eliminated pesky `Unknown thread with id` errors.
* Lots of other fixes.
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Additional Information

February 13, 2019
Current Version
Requires Android
5.0 and up
Content Rating
Interactive Elements
Users Interact
Offered By
Help Scout
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