Help Scout
star
382 reviews
Everyone
info
10K+
Downloads
About this app
Bring your help desk to your pocket for customer service anytime, anywhere. With the Help Scout Android app, quickly review conversations, assign conversations to teammates, and reply to customers.
Thoughts, feedback, suggestions? We'd love to hear it all! Email help@helpscout.com and let us know!
The minimum age rating to use this app is 16.
Thoughts, feedback, suggestions? We'd love to hear it all! Email help@helpscout.com and let us know!
The minimum age rating to use this app is 16.
Bring your help desk to your pocket with Help Scout for Android
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
- No data shared with third partiesLearn more about how developers declare sharing
- This app may collect these data typesLocation, Personal info and 6 others
- Data is encrypted in transit
- You can request that data be deleted
Ratings and reviews
373 reviews
Jonathan Danucalov
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April 3, 2022
The main reason I signed up for HelpScout was to consolidate ticketing and web chat into one. Seemed promising. But the very basic functionality of an app not having ANY notifications whatsoever when someone starts a chat or send a ticket, is a showstopper for me. Mobility is key, and if I have to sit in front of a computer to get notified of incoming requests because the app doesn't work, well, there are plenty of options out there I'll say that much. Unfortunate, very promising, but missed.
6 people found this review helpful
Help Scout
April 7, 2022
Hi Jon, thanks for the review. While we don't have chat available in our app at all currently it's something we are exploring for a future update. In terms of general email notifications you can receive those for specific events and are set in the web-app for Help Scout under your profile. Drop us an email if you have any other questions, Jon!
Jolie Conzoner
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September 15, 2026
I only installed this so I could get new message notifications when I'm away ftom my desk. But it continuously logs me out to the point of making the app useless.
Brenda Havens
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July 29, 2026
Horrible app! Constantly having to delete & re-download just to see customer videos. Will only show the same videos/photos over & over again. SO many other issues as well. I also never get notifications even though my notifications are turned on.
Help Scout
August 4, 2026
Hi Brenda, thank you for your feedback, and we’re sorry you’re experiencing these issues. We understand how frustrating this can be and we’d like to help get it resolved. Please reach out to us at help@helpscout.com so we can look into it further. Thank you!
What’s new
You can now edit a message after you've sent it, straight from the thread options menu. Edited threads get a Show Original link, so you can always see what the message said before the edit.
App support
About the developer
Help Scout Inc.
help@helpscout.com
68 Harrison Ave Ste 605 Pmb 78505
Boston, MA 02111
United States
+1 508-319-9471