Help Scout

Bring your help desk to your pocket for customer service anytime, anywhere. With the Help Scout Android app, quickly review conversations, assign conversations to teammates, and reply to customers.

Q: That's cool, can you give me a full list of features?
A: Sure can. Straight from your phone, you can:

- Access all conversations in your folders
- Quickly reply to customers
- Add CC/BCCs to keep everyone in the loop who needs to be
- Respond to recurring questions with Saved Replies
- Edit conversation drafts
- Receive notifications about new conversations
- Log-in using the Google account associated with Help Scout
- Collaborate by adding notes to conversations
- Assign conversations to team members
- Change conversation status to close open or hold on for deeper investigation
- Tag conversations
- Move conversations between mailboxes

Thoughts, feedback, suggestions? We’d love to hear it all! Email help@helpscout.net and let us know!

Help Scout is cloud-based help desk software for companies that insist on delivering a delightful customer experience at any scale. We help businesses keep standards high and response times low with powerful automation, smart reporting, and unique features for effortless collaboration across teams. Build stronger relationships with your customers through fast, personalised email support—you'll be set up in minutes.
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What's New

2.0.0[288]
- SSO with Okta login loop fix

2.0.0[287]
- We’ve fixed an issue with how timezones are handled, so when traveling abroad you won’t think it’s still the past... or the future...
- Updated to latest Beacon SDK v0.2.4
- Fixed an issue with deeplinks in email notifications not opening the conversation
- Polished the Html rendered for chat based conversations
- Pusher SDK crash fix
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Additional Information

Updated
July 12, 2018
Size
7.7M
Installs
5,000+
Current Version
2.0.0
Requires Android
5.0 and up
Content Rating
Everyone
Permissions
Offered By
Help Scout
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