HotCold AC Service

Saniyh Company

About this app

HotCold offers air-conditioner maintenance and installation in Dammam, Khobar and Dhahran.

Book your service at a price you know before the visit, follow your order from confirmation until the technician arrives, and keep your ACs and their warranty in one place.

For customers
• Two clear ways in: "I know what I need", where you pick the service at its published price, or "I have a problem", where you book an inspection visit that is deducted from the bill if you go ahead with the repair.
• Prices include VAT, and current offers show on the service itself.
• Choose the day and time window, and the team confirms your appointment.
• Pay by mada or credit card on Alinma Bank's secure page, or by bank transfer and upload the receipt from "My account", and the booking is confirmed once paid.
• "My bookings": every order step by step, the technician's name and number once assigned, and a rating after the job.
• "My addresses": save your addresses once and pin your home on the map so the technician finds you without calling.
• "My devices": register your ACs with serial number and warranty date, and see each unit's service history.
• In Arabic and English.

For the HotCold team
• Today's jobs on one screen; each visit is recorded with check-in and check-out, location and a photo.
• Before and after photos, the serial number, and the customer's approval by a code sent to their phone.
• Works offline and sends what was saved when the network is back, without doing anything twice.
• Office staff: a "Bookings" tab to confirm and assign bookings, review transfer receipts, invoice, take phone bookings and follow up payments.
• Leave, loans and overtime from the phone.

Privacy
• Customers sign in with their mobile number and a code sent by SMS, and no password is stored.
• Location is read when you set your address, and for technicians only at check-in and check-out, and no one is tracked in the background.
• Delete your account inside the app: My account → Delete account.