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Murasel Tech

About this app

Murasel Tech is a comprehensive platform for managing customer conversations and communication channels from a single location. It's designed to help businesses and customer service teams organize conversations, expedite responses, and automate communication processes.

Through the app, you can track and manage customer conversations within your team, leveraging official WhatsApp Business solutions, automation, and integrations.

Key Features:

• Manage customer conversations from a unified platform

• Link and manage official WhatsApp Business accounts
• Distribute conversations across employees and departments

• Automated responses, lists, and interactive buttons

• Automate communication and customer service scenarios
• Track conversations and customer interaction history

• Manage your customer service team and permissions

• Send marketing campaigns based on available services

• Integrate with CRM and ERP systems via API and integrations

• AI and automation support depending on the package and available solutions

Murassel Tech helps your team organize customer communication, improve response speed, and build a more professional customer service experience through a single platform.

Note: This app is for Murasel Tech service users and their associated accounts.

What’s new

الإصدار الأول من تطبيق مراسل تك.

• تابع محادثات عملائك عبر واتساب الرسمي وبقية القنوات من مكان واحد
• أرسل القوالب المعتمدة مباشرة من داخل المحادثة
• أرفق الصور والملفات وسجّل الرسائل الصوتية
• أسنِد المحادثات لفريقك وأدر أولوياتها ووسومها
• أوقف الرد الآلي مؤقتًا للمدة التي تناسبك ثم استأنفه
• إشعارات فورية بالرسائل الجديدة والإسنادات