Pine Media

Pine Media

About this app

Pine Media is the official app for Pine Media broadband customers. Monitor your connection, manage your network, and get help — all from your phone.

WHAT YOU CAN DO

• View your connection status and speeds in real time
• See all the devices connected to your network
• Run speed tests and view your performance history
• Manage your Wi-Fi name, password and guest network
• Check your plan, billing and invoices — and pay an overdue balance
• Message our support team and get a reply in the app
• Track your installation and book your engineer visit
• Upgrade your plan, renew, or add extras
• Manage your Wi-Fi pods and see where your signal is strong

BUILT AROUND YOUR ADDRESS

Home shows the address you're looking at — your connection status, your speeds, your pods and your devices, at a glance. If you have more than one Pine Media address, switch between them from the same screen.

REAL-TIME SUPPORT

Message us from the Messages tab and get help straight away, with the option to speak to a person whenever you want one.

SIGNING IN

Sign in with your email address — no password to remember. We'll send you a secure sign-in link.

You'll need an active Pine Media account to use this app. Not a customer yet? Visit pinemedia.net to check availability at your address.

What’s new

A major update to the Pine Media app.

• A new home screen built around your address — status, speeds and devices at a glance
• See how your connection has really been performing: speed history, uptime, recent drops
• Message us in the app, in real time
• View invoices, pay an overdue balance, update your card
• Track your installation and book your engineer visit
• Manage your Wi-Fi, guest network and speed tests

Plus a full visual refresh, dark mode, and lots of fixes.