
Anthony Benedetti
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The Calendar functionality has been broken lately, which means no reminder notifications. The address search bar produces a nested search bar within its window space. Even though the address search appears to be accepted the initial address selection as seen within the Explorer tab. I also can't send feedback within the app. every time I press away from the "e-mail address" required field, what I typed in the form disappears.
23 people found this review helpful
City of Ottawa
April 24, 2025
Thank you for your review, in Recollect a RouteWare Company (app Provider) we care about our app, please submit your complaint at:support@recollect.net and include the name of the app that you are using in the email and your full address. We will send your suggestion to your service provider. Francisco @ ReCollect Systems Inc.

Knox
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Notifications have not worked for well over a year. Whenever I set notifications to turn on in the app settings, it stays on but no notification ever shows up and the setting is turned off (May 2026: Now the setting doesn't even save anymore). I notified the developers and they said they were working on a solution, but it's been way too long. This was the primary reason I installed this app. Clearly the app developers stopped caring a long time ago.
10 people found this review helpful
City of Ottawa
May 20, 2026
Thank you for your review, in Recollect a RouteWare Company (app Provider) we care about our app, please submit your complaint at: resident-support@recollect.net and include the name of the app that you are using in the email and your full address. We will send your suggestion to your service provider. Francisco @ ReCollect Systems Inc.

Kyle Sawatsky
The main value for this app is reminder notifications, but they simply do not work and have not for quite a long time. If you go to the Notifications setting and hit the toggle to enable them, you will see a spinner and then the toggle will appear enabled. However, navigate anywhere else in the app and then go back to the Notifications setting. It will be disabled again. It does not stick. This has been reported in reviews for at least a year and the developers are incapable of fixing it.
4 people found this review helpful