Supportix: Support Inbox

Supportix HD

About this app

Supportix puts your team's shared support inbox in your pocket. Website chat, Telegram, Viber, and email conversations all arrive in one place, so you can answer customers from wherever you are instead of waiting until you're back at your desk.

This is the mobile companion app for the Supportix customer support platform. You need a Supportix account to sign in.

Every channel in one inbox
Conversations from your website chat widget, Telegram, Viber, and email land in a single list. Each one shows the channel it came from, the customer's name and company, the latest message, and whether anyone has picked it up yet.

Find the right conversation fast
Search across conversations, or filter to All, Mine, or Unassigned with a live count on each. Unanswered conversations are highlighted so the queue tells you where to look first.

Reply in real time
Open a conversation to see the full message history with the customer, including images and attachments. Email conversations render properly formatted, with working links. Type a reply and send — the customer receives it on the channel they wrote from.

Work as a team
Claim a conversation so your teammates know it's yours. Transfer it to the right colleague when it isn't. Mark it resolved when you're done, and archive it to clear it from the queue.

Customer context where you need it
Open the conversation details to see the customer's name, email, phone, and company, which channel they came in on, which group the conversation belongs to, who it's assigned to, when it was opened, and its current status. Attach an existing client to a conversation, or create a new client and company on the spot.

Push notifications that respect your time
Get a push notification when a customer replies, with a count of only the conversations that are actually yours to answer. Set yourself Available or Offline from your profile when you're off shift.

English and Ukrainian
Switch the interface language between English and Ukrainian at any time from your profile.

About Supportix
Supportix is a customer support platform for small and mid-sized teams. It brings website chat, Telegram, Viber, Facebook Messenger, email, web form submissions, and customer surveys into one shared workspace, alongside a customer CRM, a publishable knowledge base, and reporting on response times and team workload.

Create an account at https://supportix.co

What’s new

Release the first version