Mobi by TechLink Services

TechLink Services, LLC

About this app

Mobi is TechLink Services' mobile application for field technicians and clients. It puts the power and flexibility of TechLink Services' SIMPL portal into the palm of your hand. Feature rich and flexible, you can use Mobi to do everything you already do with the SIMPL portal.

Field Technicians

· Sign up as a new field technician
· View and access your jobs for today
· View and access your jobs for the next 7 days
· Open Maps directly from Mobi to get driving directions to the site
· Log on and off of site
· Access all information about work order including documents and close-out paperwork
· Photos can be taken directly from Mobi automatically uploading to the work order
· Add completed paperwork directly to the work order
· Add final invoice directly to the work order
· Accept or decline jobs that are offered to you
· Enter notes directly in the work order
· Plus more!

Clients

· View and access jobs scheduled with TechLink for today and the next 7 days
· Access all information about each work order
· View pictures that have been uploaded by the field technician
· Enter notes directly into the work order
· Plus more!

Ratings and reviews

My experiences have been widely varied depending on which "team" I work with. Some teams are very organized and professional, while others are happy to throw you under the bus with no instructions on the tasks they want you to complete. This app also gives free range to the buyer to change pay after completion of a work order with no moderator or tech remediation.

Can't review old work orders, can't invoice in app, don't have the option to choose an external reader for documents without opening them in app first. Can't put in a counter offer or message on available work orders. Can't even check in, I have to call in, and more often than not, talk with 2 people before I can be shown on site. I've used this app for a couple years now because I was told it was simpler than bringing up the website, but I have to pull it up half the time anyways.

This app is truly terrible; barely usable. I can't scroll up and down without it paging left or right, clearly not field tested. Dispatch does not follow the pay structure listed in Work orders. I've been told more than once that 1x70 is for 1.5 hours, when it usually would mean 70 for 1 hour, so the usage is deceptively different from what one would generally understand. No way to counter offer, offer your own terms, or to clarify terms other than calling, defeating the purpose of the app.

What’s new

Bug Fix on modal for Accepting a Job was not showing completely