Dirk Cos
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Update: I may have found a workaround: put your phone on auto-rotate and when the screen is frozen, rotate it. It started working for me each time I tried, and you can rotate back to portrait and it keeps working. Same issue with freezing in Android 12. Restarting the phone helped initially but now that doesn't seem to help either. Thank you for the response, I will reach out for help. On a sidenote I do not see the version 2.36 in the App Store, I get version 2.34.424 updated on September 15 even when I re-install.
2 people found this review helpful
Univest Bank and Trust Co
December 3, 2021
Hey Dirk! Again, please accept our sincere apologies, the 2.36 release is now available and is anticipated to resolve this issue. Please make sure you update to this software version. Let us know If you continue to experience issues by contacting our Customer Care group via chat or at 877.723.5571. Thanks and have a wonderful weekend!
Michelle Kane
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UPDATE 12/21/22 The new version cured all of the Android 12 issues as far as I can tell. Thanks, Team Univest! Adding to the Android 12 feedback - it does need attention. Restarting my phone does not correct the issue of the app freezing. I open it, it updates and then a dead screen. I have had to uninstall and reinstall the app each time I need to use it, and I use it at least once a day.
5 people found this review helpful
Univest Bank and Trust Co
December 3, 2021
Hey Michelle! Again, please accept our sincere apologies, the 2.36 release is now available and is anticipated to resolve this issue. Please make sure you update to this software version. Let us know If you continue to experience issues by contacting our Customer Care group via chat or at 877.723.5571. Thanks and have a wonderful weekend!
David D
Wildly cumbersome and unintuitive. If you have one simple checking and savings, it may be passable. But if you have numerous accounts, business, personal, etc, navigating is not this app's forte. The staff at the branches are less than knowledgeable about the app as well. Regularly receive errors syncing the app with the bank when attempting to refresh.
5 people found this review helpful
Univest Bank and Trust Co
February 13, 2023
Thank you for taking the time to share your feedback. We are always looking to improve the experience for our users. If there is anything specific we can look into, we'd love to hear from you.