
Patrick McDonald
The app works, in the most rudimentary ways. Other than reaching temp of the smoker, the alarms are almost non existent. It doesn't notify you of an error. Setting temps can be touchy and not take, a few times in a row. Make sure you check on the smoker visually and don't rely on this app.

sculptor_ngc253
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Same experience as others: app flashes/crashes multiple times before you can select your grill and get started. Continues to crash throughout the cook. Extremally unstable. I lost the grill connection weeks ago and the app can't find it again even though its connected to both Bluetooth and WiFi. Nexgrill support: stop with the BS "we'll take a look into this for you" response. Thats not going to help and you know it. FIX.THE.APP.
19 people found this review helpful
Hello RedShift76 - Sorry to hear about your experience with the app. So that we can better assist, please give our customer service department a call at 800-913-8999 so we can help identify the issue. We also recommend making sure you have the most recent version of the app installed, as well as deleting and reinstalling the app.

Matthew Miller
when i first got my smoker and set up the app it worked great, but that didn't last long, had an issue during a cook, uninstalled/re-installed and had it working again, now during my last several cooks it will only connect through bluetooth, but will NOT connect via wi-fi; ive removed and re-added my grill back, and uninstalled/re-installed the app and it still doesn't work, im quite disappointed considering that was one of the great features of this smoker. so much for that...
13 people found this review helpful