NH스마트뱅킹

농협

About this app

From banking to asset management! Manage everything conveniently all at once with NH Smart Banking!

(Customer Happiness Center 1588-2100, Consultation Hours: Weekdays 9:00 AM - 6:00 PM)

[Key Services]

■ Simple and Secure Banking

- Log in with a simple password (6 digits) to transfer up to 5 million KRW per day without a physical security token.

- Issue a Mobile OTP to conduct financial transactions safely without a physical security token.

■ Financial Product Mall

- Open an account remotely without visiting a branch.

- Receive recommendations for personalized products and sign up.

■ Retirement Pension

- Provide dedicated retirement pension services, including MY Retirement Pension, Individual IRP deposits, fund management instructions, and investment status inquiries.

■ Integrated Voice Search and Chat

- Easily search for Smart Banking menus and content using voice commands.

- Any questions are answered anytime via our 24/7 Chat service. ■ My Page

- Check your VIP customer level, benefits, and more at a glance.

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To use the service, you must allow the following access permissions.

[Required Access Permissions]

1. Storage: Access to storage space including photos, media, and files; used for storing certificates and bankbook copies.

2. Phone: Access to mobile phone status and device information; collects mobile phone numbers for issuing Mobile OTP and NH Mobile Certificates, and for using branch phone services.

3. Installed Apps: Checks app installation information on smart devices to prevent electronic financial transaction fraud.

[Optional Access Permissions]

1. Nearby Devices: Used for Bluetooth device connection and voice support guidance services.

2. Microphone: Used for video calls, consultation chat, and voice search services.

3. Notifications: Used to receive notifications regarding deposits/withdrawals, events, and benefits.

4. Contacts: Used for sending result text messages after transfers and for contact-based remittance services.

5. Location: Used for branch finder services.

6. Camera: Used for ID card photography, document submission, QR code recognition, etc.

7. SMS: Used for mobile phone identity verification and sending transfer results.

8. Biometric Authentication: Used for login and remittance services.

※ NH Smart Banking does not collect sensitive information in principle; however, if necessary, it obtains the customer's separate consent. Data is collected and used restrictively only for the purpose of consent.

[Access Permission Settings]

- Settings > Applications > NH Smart Banking > Permissions

- You may use the service even if you do not allow optional access permissions, but some functions may be restricted.

NH NongHyup will continue to do its best to expand services and improve features.

Ratings and reviews

The recent update is very nice. All options are really good. Yet, no option to send previously transacted details to a friend. I know, its due to safety reasons, however, copying or kakao connect would be better. Because once you leave the transaction page, after that you cannot send it to friend or others. Then, we need PC to send the details. It's difficult at times.

Im going to give a little bit because there IS an option for English; however, it at least LOOKS like a super stripped down version of the app. Ive already taught myself to use the Korean vers so I will keep using it. Consider putting in more effort for ypur foreign customers, though. Your response in Korean to a complaint about a lack of English sort of highligjts my point.

Massive improvement on the app front we no longer need to carry those silly cards. However they are still the only bank that double charges you when sending money. For example they convert to US dollars first then convert again (charge you the second time) to a different currency.

What’s new

[기능 관련 업데이트]
- 메인화면 개선
- 즐겨찾기 기능 추가
- 다크모드 지원
- 공과금 메인화면 신설 및 납부하기/납부내역 구분
- 전자증명서 확대 (주민등록등본/초본, 소득금액증명, 사업자등록증명)
- 전체 메뉴 재구성

[필독]
1. 앱 설치가 지속적으로 안되는 경우
휴대폰의 '설정 > 애플리케이션 > Google Play 스토어 > 저장공간' 에서 데이터 삭제 및 캐시 삭제 후 재시도

2. 앱 로딩이 지연되는 경우
① 앱 완전 종료 후 스마트폰 재부팅
② 스마트폰 네트워크 환경 변경(LTE/WIFI 전환 또는 비행기모드 활성화 후 해제)
③ 스마트뱅킹 앱 재실행