Cristina Margarint
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Good app overall! The only issue I ever have is getting the "Access blocked /n you need to re-register the app" error. A restart fixes it, but I keep getting it every 3 minutes or so (Yes, I've tried reinstalling and logging in. Still happens) Looking forward to improvements! And maybe more English coverage within the app itself :]
Hi Christina. That is indeed strange that you get this message every 3 minutes. If this happens again, would you please contact us via our chat. We would be happy to watch with you. If you open our website in chrome and then click on the 3 dots and then go to ( vertalen) translate. You can choose the language you want.
Emily de Hartog
Disappointing app. The shiny exterior hides the outdated process. There is no status shown for declarations. Instead of showing "being processed", the only thing you can see is the document you uploaded. Then, 2,5 weeks later, you get a physical letter stating why a declaration is denied. This sucks, since most bills need to be paid within 2 weeks. Also: the app shows "open bills" and asks you to pay with ideal, even if you have your costs set to automatic collection.
De Friesland
August 25, 2021
Hi Emily. Thank you for your message. How strange that you have to wait a while. When declarations are made with the App, your money will be in your account within 3 working days. You can pay with Ideal if you do not want to wait for the direct debit. If you ask us for help, we are happy to do so.
Anna Who
Before the update it was very easy to upload declarations with the in-app camera. The new app however rejects my pictures AND the in-app camera tells me it doesn't see a document when I'm pointing the camera directly at the #@*% DOCUMENT. Wasted loads of time on calling helpdesk, reinstalling the darn app just for the same thing to happen again and eventually having to use the website. Stain on my day!
5 people found this review helpful
De Friesland
November 13, 2020
Hello Anna, how annoying that we have not been able to solve your problem. I'd like to help you. It is necessary in advance that the language of your telephone is set to Dutch. You can send us a private message, for example on Facebook or WhatsApp? Then I will contact you. ^ Tristan