
Massimo Savona
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I'm new to Engie and the app. Since maybe two months. I haven't seen the app working properly since I have it. I guess this says it all. The provider is good, but the app is not. It doesn't even communicate the correct contribution. I changed it, and it's still collecting the former amount. At least, there's a message in the app. UPDATE: Thanks for your reply, but I don't want to call your hotline. It might be busy and I have to wait long. Just fix the app as I'm sure I'm not the only one
3 people found this review helpful
ENGIE Nederland Retail B.V.
June 24, 2025
Hallo, bedankt voor de review. Twijfel niet om contact op te nemen met onze klantenservice. Wij zoeken graag mee naar een oplossing voor de storingen in de ENGIE-app. Onze klantenservice is op werkdagen bereikbaar tussen 9:00 en 17:00 op het telefoonnummer 088 444 6666.^Brigitte

Trong Le
App with a lot of bureaucracy. If you have not logged in for two days you have to login again. And no it's not entering your user name and password. They will send you an email and you have to walk through their steps which takes you 30 min. Never experienced something this ridiculous.
ENGIE Nederland Retail B.V.
December 29, 2025
Goedemorgen, bedankt voor de feedback. Wat vervelend dat je steeds opnieuw moet inloggen. Dit gebeurt om de app veilig en goed te houden. Kan je ons jouw klantnummer sturen naar social.nl@engie.com dan kunnen wij achter de schermen jouw app resetten. ^ Lisette

MyFirst MyLast
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Since ENGIE moved to their 'new system', it's been hell on earth for their customers. It's one problem after another! Random KWh prices, login hell, random wipe of login info, sync failures etc etc! This is a horrible app now. Totally useless!
ENGIE Nederland Retail B.V.
January 12, 2026
Goedemorgen, bedankt voor de review. Wij begrijpen jouw frustratie rondom de ENGIE-app. Zou je onder het kopje 'Contact' feedback willen indienen? Dan kunnen wij opzoek gaan naar een oplossing. ^Brigitte