It's a great concept and a nice opportunity to offer customers a discount, but it's often not very practical or obvious to customers that they need the app in order to claim the discount. The app also logs out after a certain amount of time which then puts customers, especially elderly folks, in an awkward position where they have to log in or reset their password at the counter. Like I said, great concept, but I belive it could be much more user-friendly.
6 people found this review helpful
Maxeda DIY Group
August 18, 2022
Hallo Sanne, dank je wel voor je reactie. De reden dat de app na een bepaalde tijd uitlogt heeft te maken met het niveau van beveiliging dat we aanhouden. Daardoor logt de app inderdaad uit en moet je opnieuw inloggen. Wanneer je het lastig vindt, dan helpen we je graag via onze service desk of staan de collega's in de winkel klaar om te helpen.
They do not respect the customer, and do not adhere to the time specified for order delivery. I do not recommend dealing with them. I will delete the application, just wait for the late request to be delivered without any quality of communication and follow-up!
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Nice app but there is major room for improvement: Introduction discount dropped from 20% to 10% from one day to the next without explanation (very disappointing, I was really counting on 20% off). Expiry dates of special offers do not match actual/current date (offer has expired but is still showing up in app). Last update erased my personal data, but showing previous emailaddress (no longer valid), kept my airmiles card data. Unable to change or update info due to invalid email showing.
9 people found this review helpful