
Mr. Jones
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Bad UI design makes navigating impossible. When visiting the "chat" page in the app, it is impossible to scroll down because the Chat-box is does not allow the user to scroll on that page you have to literally touch the available remaining 1cm of white space to be able to scroll down and reach other important info. I'n addition, im receiving e-mails "Final invoice reminder!" even though I paid with Ideal on day 1 of concluding the contract and the app shows invoice = Paid from day 1 too.....

Pooya
It doesn't have English language support. I have accidentally clicked a button on the app which I found out later that it was for re ordering Simcard. They have charged me 15Euro!! I have quickly contacted their support but they have told me there is no way to cancel sim card replacement order!! It seems like they have put a button there to earn some money from uninformed people.
8 people found this review helpful
Simpel.nl B.V.
December 16, 2021
Hi Pooya,
Voor je een simkaart besteld moet je eerst naar sim & instellingen aangeven dat je een nieuwe wil bestellen. Daarna aanvinken akkoord te gaan met de voorwaarden, waarna je op de groene knop bestellen moet drukken. Pas dan is je simkaart besteld. Alle voorwaarden staan ook genoemd op die pagina.
Groet, Robert

A Google user
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simply does not work . In order to log in I need each time to reset my password. Very annoying App, it needs to be developed much more. The only thing that might result in changing Simpel to another provider is that terrible App and the problem of not being able to check my calling and internet usage.
12 people found this review helpful
Simpel.nl B.V.
March 25, 2021
Goedemorgen,
Vervelend dat je problemen ervaart met het inloggen op de app. Je zou de optie "Inloggegevens onthouden" naar behoren moeten kunnen gebruik. We hebben de app inmiddels helemaal vernieuwd, heb je de nieuwste update geïnstalleerd? Ik hoop dat dit je problemen verhelpt.
Met vriendelijke groet,
Diana | Simpel.nl