Rebecca Green
One day the app decided to log me out completely and I can no longer log in, even after resetting password, uninstall and reinstalling the app. Contacted their customer service team and after 3 emails and 3 weeks finally got a reply telling me to change my password. Emailed back to say I had already stated I had done that previously, did it again and still not working. Still waiting for a reply as to why it is not working - 2 weeks and counting...
1 person found this review helpful
Sky Network Television Limited
April 4, 2024
Hey, Rebecca, sorry to hear you are experiencing issues with My Account, sometimes clearing the data and cache for My Account can get you back up and working.
Heather Clarke
Trying to log in. Changed password successfully and when I enter my email address and password it sends me back to the Login screen over and over again. I can't get past it. Absolutely hopeless.
Sky Network Television Limited
April 14, 2024
Hi, Heather, oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at https://help.sky.co.nz/s/sky-go-contact-support. Thank you.
Bronek Szpetnar
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No matter how hard I try, I can't get past the login screen I put my email address in, then my password, press enter and it takes me back to the login screen, I ring the support line and they are totally clueless, my advice don't use it, it don't work
Sky Network Television Limited
April 23, 2024
Hey, Bronek, we sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at https://help.sky.co.nz/s/sky-go-contact-support. Thank you.