Caffè River

Caffè River

About this app

New in this version:
Added SQuaF service request and suggestion functionality, as well as major improvements in usability and performance. Use reserved for Caffè River customers and collaborators.
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Caffè River's advanced assistance! We are particularly proud of this precious tool, which for over ten years has made it possible to simply and effectively guarantee the continuity of the work of those who have chosen Caffè River.

Thanks to this application, our customers can have an exclusive, simple and effective tool for accessing our assistance, while the technicians who collaborate with us benefit from it with a transparent and effective way to organize their work with simplicity and offer the best possible assistance.

In more detail and based on your profile, Caffè River App offers you various features, summarized as follows.

Customer
• In case of technical or quality problems it allows you to receive immediate answers and, if not satisfactory, to request the intervention of specialized technical assistance coordinated by Caffè River very easily. Before the intervention you will also be able to exchange messages with the assigned technician and with Caffè River to arrive at a quick and effective solution to your problem, as well as then express your satisfaction.
• You can request appointments with SQuaF, Caffè River's final assistance service
• You can send communications and suggestions, even in confidential mode, to report ideas, problems or anything else you want.
• You can read news about the new products offered by Caffè River.

Technician
• allows you to receive assistance requests directly in the App with details on the faulty machinery, the problem, contact telephone numbers and customer location with geopositioning.
• allows you to interact with the customer to indicate that the call has been taken over, when you plan to intervene, and exchange further information
• allows you to see in real time the status of the call ("Waiting", "Open", "Closed") and the description of each step that has been taken to manage the problem.
• allows you to be informed in real time about the equipment installed at the customer, his address and his contacts.

You can install Caffè River App on as many devices as you want and then optionally customize it with your details (name, telephone number, email) so that our assistance can contact you more quickly and accurately.

What's new

Effettuati miglioramenti importanti nell'utilizzo e nelle prestazioni dell'app.
Utilizzo riservato a clienti e collaboratori di Caffè River.