My Connect

R-Factory

About this app

My Connect is a platform that enables remote configuration and diagnosis of systems and installations by installers and service technicians. The application allows for quick and efficient troubleshooting, increasing control and a sense of security for both service technicians and users. With the My Connect platform, users can monitor their installations quickly and efficiently, increasing satisfaction and saving time and costs.

- Access to installations 24/7 from anywhere in the world
- Manage multiple systems from one location (thanks to the xCLOUD module)
- Installation log for service technician and installer to collect and analyze installation data (ability to quickly add photos and files and communication between installer/service technician and manufacturer in the form of comments)
- Preview and full history of alarms/events
- Simple system with intuitive interface
- Remote diagnosis, software update and installation monitoring
- Schedule management
- Chart reading
- Remote editing of installation parameters
- Connecting devices to the server via BT

What's new

Improved application stability