Altra Mobile

733 reviews
Content rating
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Screenshot image
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About this app

Altra's mobile app provides easy and secure access to your Altra accounts from your Android device. Easily check your balances, view transaction history, deposit checks, make transfers, pay your bills, or find nearby branch locations or ATMs. Altra's mobile app is available to all Altra members.
Updated on
Jan 3, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Photos and videos and 2 others
This app may collect these data types
Location, Personal info and 2 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

709 reviews
A Google user
December 18, 2019
To echo Collsni's review, ever since the "mitek" upgrade I am no longer able to take photos of checks automatically. You have to wait for it to time out and then it gives you an option to take a manual picture. This works, but it takes about 3 minutes when it should take seconds. It's not a deal breaker, but it's pretty annoying. This happens on both my phone and my wife's phone. She has a pixel 2 and I have an S9+.
69 people found this review helpful
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Altra Federal Credit Union
December 19, 2019
Hi Andrew, We have been doing some research on this issue and we think the issue might be the phones camera settings. If you can call us we can discuss it with you. Please call 800-755-0055. Thank you.
Nicole G
November 21, 2021
I don't know what happened in the last update, but every single time I try to open your app it restarts my phone. I checked and it's only doing it with your app. I even restarted my phone manually, and uninstalled then reinstalled your app. It's completely unusable now, and I use it ALL THE TIME. I hope you see this message soon and fix the problem, very disappointing.
84 people found this review helpful
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Altra Federal Credit Union
December 7, 2021
This issue should be resolved with our latest app. If you are still having this issue please call us at 800-755-0055. Thank you.
Amy Moua
August 9, 2021
When it works, it works well! But I've got to say it often crashes or just wouldn't load. I've been using the app for a handful of years now and that's definitely a reoccurring issue that this app has. Hopefully they can fix that for good. It's pretty frustrating when I'm in need to check my balance or online deposit checks. Another problem I've had is it'll say my password does not match information when I know in fact I typed it in correctly.
65 people found this review helpful
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Altra Federal Credit Union
August 18, 2021
Thank you for your comments, we agree the recent outages have been unacceptable and we sincerely apologize for the disruptions. Please be assured this has received our full attention, this has been our top priority and we are doing everything possible to ensure it does not occur again.

What's new

Fixed an issue with error in the Remote Deposit screen. Updated MiTek check image capture function.