
A Google user
To echo Collsni's review, ever since the "mitek" upgrade I am no longer able to take photos of checks automatically. You have to wait for it to time out and then it gives you an option to take a manual picture. This works, but it takes about 3 minutes when it should take seconds. It's not a deal breaker, but it's pretty annoying. This happens on both my phone and my wife's phone. She has a pixel 2 and I have an S9+.
88 people found this review helpful
Altra Federal Credit Union
December 19, 2019
Hi Andrew,
We have been doing some research on this issue and we think the issue might be the phones camera settings. If you can call us we can discuss it with you. Please call 800-755-0055. Thank you.

A Google user
App is unstable and check deposit crashes every time since the Nougat update. Will update this review when fixed. UPDATE: 3 years later, check deposit is still bad. The app doesn't crash but auto capture for check images does not work, even in perfect lighting with a dark background. And you don't have the option to manually capture until auto has gone through 20 seconds of futile hunting for the image...for each side of the check! Obvious lack of interest in this app by Altra.
25 people found this review helpful
Altra Federal Credit Union
November 14, 2019
Hi Bennett,
We apologize for the issues you are having with your app. We want to try to help you with the issue but we need to get some more information from you. Can you please call us at 800-755-0055? Thank you.

Nicole G
I don't know what happened in the last update, but every single time I try to open your app it restarts my phone. I checked and it's only doing it with your app. I even restarted my phone manually, and uninstalled then reinstalled your app. It's completely unusable now, and I use it ALL THE TIME. I hope you see this message soon and fix the problem, very disappointing.
88 people found this review helpful
Altra Federal Credit Union
December 7, 2021
This issue should be resolved with our latest app. If you are still having this issue please call us at 800-755-0055. Thank you.