
Freddy Gutierrez
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UPDATE: I already tried uninstalling and reinstalling the app and also emailed Member Services at the address below. So thanks for nothing. How hard is it to unlock someone who is locked out of your system?** Wish I could give this no or negative stars. It's my second day without access and cannot re-enroll because of "too many attempts." I am getting nowhere with Member Services, that's if they don't hang up on me. If their system and call center are overwhelmed, then this is an example of poor planning by the Project Management team. I have not been able to do online banking for 5 days now. Thanks for screwing your members.
1 person found this review helpful
1st United Credit Union
May 5, 2021
We apologize for the inconvenience and want to get you access as soon as possible. If you are still getting a "too many attempts" alert, please uninstall the app, then reinstall it and try to enroll again. If you are still having challenges, email us at email@1stunitedcu.org and we can assist you that way.