Knoxville Utilities Board

Knoxville Utilities Board

About this app

Now managing your utilities is easier than ever for KUB customers. The new Knoxville Utilities Board app is designed to provide a seamless way to handle:

Billing and Payments
- View and pay your KUB power, water, gas, or wastewater bill with the tap of a button, plus view past bills and payment history
- Save a credit card or bank account and enroll in AutoPay to make paying your utilities bill quick and effortless

Outages
- Easily report an outage, view a map of power outages in your area, and check your outage restoration status

Your Account
- Manage your account from anywhere
- Receive notifications when your monthly bill is ready and confirmation when it’s been paid
- Enroll in Paperless Billing, add account contacts, set threshold notifications, and more
- Set up easy login with fingerprint or facial recognition

Ratings and reviews

Used the app for over a year, & when we went to log-in one day, it prompted us to create an entirely new account, without the option to log-in with our previous credentials. We attempted to create a new account, but upon entering information & hitting "submit," the page refreshed. We tried uninstalling & reinstalling the app, & still had the same issues. After trying for close to 45 minutes to access the app, we gave up, & tried logging in online - only to encounter the same issue

Simply awful. Have tried several times to get this app to create account. First couple of times, could not get past adding account number. This last time, was going well to last step...then just cycled over and over. I don't understand why organizations issue apps when they don't work. Simple solution, test the stinkin' app before you release it!

Terrible app. Never does connect. Continously says "There was a problem logging in". I know I'm using the correct login info, because I can login to the website on the computer without any problems. Useless.

What’s new

KUB developers continue to enhance existing features.