![](https://play-lh.googleusercontent.com/a-/ALV-UjUysabn0IGtktPqk3LKoCsWjoVLVsPo5ik7o7jKQ5lJ9yqViDbpeQ=s32)
Gary and Jen Cassel
The mobile deposit feature doesn't work well. It snaps the photos and the enters check amount correctly, but the screen goes completely blank after I click submit. An email tells me it's been accepted, otherwise I wouldn't know. THEN, I have to close the app and log back in to continue depositing. Not very efficient!
4 people found this review helpful
Members 1st FCU
July 16, 2024
Oh no! We apologize for the troubles you've had with the mobile deposit feature. We'd be happy to take a look into this for you, please contact us at Android@members1st.org. Thank you.
![](https://play-lh.googleusercontent.com/a/ACg8ocJXyjs7Zre8ooIVApLYpafwpnYfWUNiGOYeYTi3iB1jLtIwQA=s32-mo)
Elizabeth Davis
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My app was just updated. The mobile deposit feature is horrible. It had never been as good as other bank's mobile deposit feature. It would not accept the pics of my checks...listed about 5-6 things wrong and when I tried adjusting something else was off. Then out of 3 checks 2 were held for review. Even though they were business checks not personal ones. It took way too long to do something that should take a few minutes!!!
13 people found this review helpful
Members 1st FCU
March 13, 2024
Sorry for the trouble you are experiencing with the mobile deposit feature. To assist in improving your experience, please email us directly at Android@members1st.org.
![](https://play-lh.googleusercontent.com/a-/ALV-UjVG_9YdWnPmqmX6disxktvmFPdIlPtsYsCM_Ftk7qjaiEVOacdR=s32)
Lola Bell
App used to be reliable. Now it freezes when opening and won't open for 24 hours ot more. As someone who does 99% of their banking through the app, this is frustrating. Also, getting account information over the phone through the automated system is impossible unless you know the secret account number to enter. Clue: it is NOT your full account number you see on your check. It is only 6 of the 10 digits. And it is the middle numbers. You get to guess which ones.
3 people found this review helpful