
JB
There are problems with the app and I don't know if it was because of the update. I'm not able to add a photo of or complete posting for a lost pet sighting, and I'm no longer logged in. In fact there is now no obvious option to log in without newly creating an account. When I first signed up for this, I had no knowledge that this is not the same thing as originally registering the microchip. I think it's an important distinction to make that this is a separate service & steep for what you get.

Veronica Mollema
Very frustrating. I paid for the service, went to download the app made sure to write down account information. Go to login i get a "invalid login" when I go to register, I get "account already exist" when I go to login again. The login page delete the password and then I get another invalid login. And customer service isn't available on weekends.
We are sorry you had difficulty logging into your account. It appears you chose the option to sign up using facebook, I have removed that from your account so you can sign in using an email and password. Please look for an email from us to verify. We are open 7 days a week for support so if you ever need help please reach out.

Daisuke Matsuda
Can't turn off push notification, can't turn off any of the 3 notifications. I turn it off and the app turns it back on. Un-installed app. Won't be installing again. Also, the app is too cartoon like and navigation through the pages is waste of time when you have to go all the way to the home page just to back out. Hopefully, registering my dog and paying $100 for laminated ID card, registration / owner papers is worth the cost. We'll see
1 person found this review helpful
This doesn't seem right. We are going to take a closer look at this for you. Rest assured though you can access your account and recovery services online as well.