![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
I have not been able to log in 😟 when I install and then try to login, I am instantly kicked off. I have tried to reset my password but it did not work. Sad that I paid for the course and was told that I would have access to this feature, then never had. Emailing for help was unsuccessful. I was so excited about getting this certification, but now I feel defeated.
5 people found this review helpful
Society for Human Resource Management
March 4, 2020
Hi Michelle,
Sorry to hear about your issues. We will follow-up with you on the previous case that you had with us. It seems like there might be some confusion about this App and the SHRM Learning System. If you have any additional questions or concerns regarding the app please let us know at certapp@shrm.org.
Thanks,
SHRM Certification Team
![](https://play-lh.googleusercontent.com/a-/ALV-UjUu85vmCY_729spa4YtGN5bT5p94HyvVl1h8bzU9Lf6h0bcv2fD=s32)
Paige B
So Easy! Without the Mobile App I would lose the paper certificates, and end up trying to hunt down info weeks or months after the fact. The App has made it easy for me to enter my PDCs live, as the event finishes, so I don't forget!
3 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjWrg-6jD4G-3Zax2rZta2YZFKOE3OgaBYVybhNS12zldcPTWydx=s32)
Gwendolynn Jayne
Signs out, immediately after signing in with password. Asks if I want to use saved username and password, then takes me to an authentication request, that I've received zero information about what to enter.
Society for Human Resource Management
October 5, 2020
Hi Gwendolynn,
I'm so sorry you ran into this problem. If you'd like to email us at app.help@shrm.org, we can take a look at this and work on resolving things for you!