
Simone Walker
- Flag inappropriate
- Show review history
I was able to access the app successfully before and now I am not able to do so. Not sure if there was an update that's blocking me but I have tried to change my password and uninstall and reinstall but it's the same error- the app doesn't open it says 'SHRM Certification keeps stopping.'
1 person found this review helpful

Crystal Lynch
The app no longer functions for Android/Samsung. It will try to open for a fraction of a second and then won't open. Error Message says the app keeps stopping (no kidding). I had no problems prior to the latest update of this app in October. Please fix.
2 people found this review helpful
Society for Human Resource Management
February 10, 2026
Hi Crystal,
Sorry to hear about the login issue you are experiencing. Can you please contact us at app.help@shrm.org so we can assist you?
Thank you,
SHRM Certification Team

A Google user
I have not been able to log in 😟 when I install and then try to login, I am instantly kicked off. I have tried to reset my password but it did not work. Sad that I paid for the course and was told that I would have access to this feature, then never had. Emailing for help was unsuccessful. I was so excited about getting this certification, but now I feel defeated.
6 people found this review helpful
Society for Human Resource Management
March 4, 2020
Hi Michelle,
Sorry to hear about your issues. We will follow-up with you on the previous case that you had with us. It seems like there might be some confusion about this App and the SHRM Learning System. If you have any additional questions or concerns regarding the app please let us know at certapp@shrm.org.
Thanks,
SHRM Certification Team