
Matthew Saenz
Currently unable to access account during login. I enter credentials and I get stuck on the loading message "Processing... Please wait... Thank you for your time... Almost there..." only to wait five minutes for an error. I don't know what happens behind the scenes but lately the app has been just getting more and more sluggish. I like the ability to monitor my account and issue travel notices, but with how many bugs I've encountered I may as well consider uninstalling and going old-school.
3 people found this review helpful
Security Service Federal Credit Union
February 5, 2026
Hi Matthew, Sorry for any inconvenience, we did have a brief outage, but you should be good to go now. Please let us know if you continue to experience an issue.

Alexander '
Slow app. Always sluggish and inconsistent. It develops sluggish issues at the worst time when you need it to work. Keeps prompts with 'finishing up, thanks for patience' etc but I would love for the app developers to focus on a finished product instead of a beta. overall 2 stars out of 5? That's saying a lot about how much they care about our digital banking experience. This is crucial for this time period to be reliable in digital apps. Fix it.
14 people found this review helpful
Security Service Federal Credit Union
December 12, 2025
Hi, we are sorry that you're having issues with the app. Can you write to us at MobileFeedback@ssfcu.org with a detailed description of the issue you are facing?

Jl Brown
I'm not sure what happened over the last month, but The app won't let me log in. It'll say, preparing... blah, blah, thanks for your patience (I don't have any, anymore) tidying up blah, blah, all the while the circle of death keeps spinning... I've tried to wait it out... five minutes later... still spinning... The only thing that works for a couple days is delete the app, power the phone down, reinstall the app and wait for two or three days, then do it all over again. called the bank, no help
36 people found this review helpful
Security Service Federal Credit Union
November 21, 2025
Sorry for the trouble you are experiencing with our app. For further assistance, please email us at MobileFeedback@ssfcu.org.